Account Executive

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: £60K - £85K

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and in-product experiences. The old way – slow, manual, and disconnected – no longer works. Some of the world’s most forward-thinking companies – like Stytch, Sanity, and Fly.io – trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.

Requirements

• Experience: At least 2-3 years of experience working in sales at an early-stage B2B SaaS company.
• Passion: Loves helping customers fall in love with a product.
• Technical Aptitude (Preferred): Experience selling a technical early-stage product is a plus.
• Communication Skills: Comfortable talking about product in a way that energizes people, technical and non-technical.
• Detail-Oriented: Exceptionally detail-oriented and good at time management.
• Organizational Skills: Able to coordinate communication and relay follow-up asks to the rest of the team.

Responsibilities

• Work closely with Sam, our Founding GTM, to identify leads and close deals.
• Help inbound leads, generate pipeline, and close deals.
• Own the deals that you lead end-to-end, including understanding customer pain points, helping them evaluate Plain, and negotiating final price and contract terms.
• Work very cross-functionally with marketing and product teams.
• Collaborate with the engineering team on feature requirements.
• Take ownership in ambiguity and move quickly in a fast-paced environment.

Additional Information

• Ideal Candidate: Someone who obsesses over sales and product and is looking to have a fundamental impact as part of a growing team.
• Company Culture: Hungry and scrappy – we don’t have everything figured out yet, and we don’t pretend to. We iterate fast and improve as we go. We want you to be excited to figure things out with us, knowing you’ll have an immediate impact on the company’s growth.

Company Information

• Company: Plain
• Industry: Customer Support Technology