Partner Experience Business Analysis Manager at 8x8

London, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, TelecommunicationsIndustries

Requirements

Candidates should possess extensive expertise in Salesforce technologies and Partner Relationship Management (PRM), with a proven track record of managing complex partner programs encompassing recruitment, onboarding, registration, support, self-ordering, billing, and marketing. Strong leadership skills are required, along with the ability to define and document PRM portal architecture, align with industry best practices, and translate business needs into functional specifications.

Responsibilities

As a Partner Experience Business Analysis Manager, you will act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience Cloud portals tailored for global partner ecosystems. You will lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding and enablement, manage complex partner lifecycle processes, and implement advanced PRM features such as deal registration and partner billing. Furthermore, you will collaborate with global business stakeholders to gather requirements, conduct workshops, and recommend process improvements, ensuring alignment with Salesforce platform capabilities.

Skills

Salesforce Sales Cloud

Salesforce CPQ

Salesforce Experience Cloud

Partner Relationship Management (PRM)

Business Requirements Gathering

Solution Design

Process Flows

Partner Onboarding

Partner Registration

Partner Support

Partner Self-ordering

Partner Billing

Partner Marketing

Partner Lifecycle Management

Partner Accreditation

Partner Performance Tracking

Partner Tiering

Deal Registration

Lead Distribution

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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