Partner Experience Business Analysis Manager at 8x8

London, England, United Kingdom

8x8 Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Software, TelecommunicationsIndustries

Skills

Key technologies and capabilities for this role

Salesforce Sales CloudSalesforce CPQSalesforce Experience CloudPartner Relationship Management (PRM)Business Requirements GatheringSolution DesignProcess FlowsPartner OnboardingPartner RegistrationPartner SupportPartner Self-orderingPartner BillingPartner MarketingPartner Lifecycle ManagementPartner AccreditationPartner Performance TrackingPartner TieringDeal RegistrationLead Distribution

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What Salesforce expertise is required for this position?

Extensive expertise in Salesforce technologies including Sales Cloud, CPQ, and Experience Cloud is required.

What key skills are needed beyond Salesforce for this role?

A proven track record of managing complex partner programs, experience with Partner Relationship Management (PRM) principles, and strong collaboration skills with global business stakeholders are required.

What makes a strong candidate for this Business Analysis Manager role?

Candidates with extensive Salesforce expertise (Sales Cloud, CPQ, Experience Cloud), proven experience managing complex partner programs, and strong skills in gathering requirements and collaborating with global stakeholders will stand out.

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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