Sr. DevOps Engineer at 8x8

Aveiro, Aveiro, Portugal

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

B.S. degree in Computer Science or relevant field experience
4+ years hands-on experience with designing and operating large scale Kafka and Redis clusters deployments (Kafka brokers, Zookeeper, MSK, ElastiCache, Valkey, Confluent, Strimzi and related technologies)
Detailed understanding of infrastructure operations and in-depth knowledge and experience around data platform solutions hosted in VMware, Kubernetes or running on managed services
3+ years of experience with DevOps technologies, cloud-based provisioning, monitoring, and troubleshooting (preferably in AWS)
Extensive experience in orchestration and automation: ex: Terraform, K8S, CloudFormation, Ansible, CI/CD concepts and tools
Highly proficient in administering Linux environments (Ubuntu/RHEL), including configuration of networking and security
Demonstrable expertise around specifying, designing, and implementing system health, performance monitoring tools, and software management tools for 24x7 environments
Strong debugging and systems analysis skills around identification and rapid issue resolution
Scripting skills including bash, python, etc
Excellent communication skills and the ability to work well in a geographically dispersed team

Responsibilities

Deploy, configure, and maintain Kafka/Redis clusters to ensure high availability and performance
Implement and manage security best practices, including SSL/TLS encryption and authentication mechanisms
Monitor Kafka/Redis clusters, identify issues, and troubleshoot problems to ensure seamless data flow
Optimize Kafka performance by tuning configurations and managing partitions and topics
Plan and execute Kafka version upgrades and apply patches following the change process
Develop and maintain disaster recovery plans and backup strategies for Kafka clusters
Work closely with application and operations teams to support Kafka-related projects and initiatives and lead the onboarding process for new data streams
Create and maintain documentation relevant to the tasks: ex. Deployment manuals, architecture diagrams, etc
Participate in technical escalations and on-call rotation

Skills

Kafka

Redis

SSL/TLS

Authentication

Monitoring

Troubleshooting

Performance Tuning

Hybrid Cloud

Autoscaling

Self-Healing

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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