Product Manager - Partner Experience at 8x8

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, SaaS, Customer ExperienceIndustries

Requirements

7–10+ years in Product Management, with 3+ years in PRM or partner-facing SaaS product roles
Proven experience delivering complex B2B solutions across partner portals, billing, enablement, and incentive models
Preferred expertise in Salesforce Experience Cloud, CPQ, and Sales Cloud, with the ability to configure and manage partner-specific workflows
Experience integrating 3rd-party tools (e.g., Tableau, Marketing Cloud, PRM tools)
Deep telecom industry expertise
Fluency in B2B SaaS or platform environments
Strong grasp of partner ecosystems, including resellers, integrators, and technology partners
Strong background in Partner Relationship Management (PRM), product strategy, and cross-functional leadership

Responsibilities

Define and articulate a compelling product strategy and vision aligned with the company’s goals for partner success and revenue growth
Conduct market analysis, partner segmentation, and competitive benchmarking to identify opportunities and pain points
Develop and maintain a comprehensive partner journey roadmap including onboarding, enablement, co-selling, billing, and lifecycle support
Champion the voice of the partner by conducting interviews, gathering feedback, and defining metrics that shape roadmap priorities
Own the product roadmap for partner program capabilities: onboarding, training, co-selling, incentive models, analytics, and certifications
Collaborate cross-functionally with UX, Engineering, Operations, Sales, and Marketing to deliver seamless partner experiences and scalable tools
Lead agile product development: writing clear requirements, user stories, acceptance criteria, and sprint planning documentation
Define and manage OKRs for PRM platform initiatives with a focus on delivery excellence and iterative value
Act as the internal advocate for partners—ensuring their needs inform all aspects of the partner experience
Design and evolve partner tiering, performance tracking, and incentive frameworks in collaboration with Channel and GTM leaders
Drive continuous improvement through data analysis, satisfaction metrics, and partner engagement insights
Establish and track KPIs including partner activation, retention, satisfaction scores, and partner-led revenue
Build dashboards and reports to ensure performance transparency and accountability across the partner ecosystem
Evaluate ROI and scalability of partner initiatives using robust business modeling and impact analysis

Skills

Key technologies and capabilities for this role

Product ManagementPartner Relationship ManagementPRMProduct StrategyMarket AnalysisPartner SegmentationCompetitive BenchmarkingB2B SaaSTelecomCross-functional LeadershipAI

Questions & Answers

Common questions about this position

What is the employment type for this Product Manager role?

This is a full-time position.

Is this Product Manager role remote or does it require office work?

This information is not specified in the job description.

What key skills and expertise are required for this Product Manager position?

The role requires a strong background in Partner Relationship Management (PRM), product strategy, cross-functional leadership, deep telecom industry expertise, fluency in B2B SaaS or platform environments, and a strong grasp of partner ecosystems including resellers, integrators, and technology partners.

What is the company culture like at 8x8?

8x8 seeks Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth, with a focus on shattering CX limits through seamless communication and an integrated platform.

What makes a strong candidate for the Product Manager - Partner Experience role?

A strong candidate has deep telecom expertise, B2B SaaS fluency, partner ecosystem knowledge, and proven skills in product strategy, roadmap ownership, cross-functional collaboration, and partner advocacy.

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees