Manager, Product Design at 8x8

Cluj-Napoca, Cluj, Romania

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Experience, CommunicationsIndustries

Requirements

8+ years of experience in product design, with 2+ years in a lead or management role
Proven experience designing and delivering complex SaaS or enterprise products
Comfortable operating as a player-coach — managing others while contributing hands-on to design work
Deep experience in user testing and validation — testing is second nature in your process, not an afterthought
Skilled in discovery and storytelling; able to influence product direction through insight and design rationale
AI-forward mindset — familiar with AI-assisted design or workflows and ready to demonstrate how you’ve leveraged AI to accelerate creativity, research, or prototyping
Confident partnering with PM and Engineering to drive prioritization, scope, and trade-offs
Excellent communication and leadership skills across distributed teams and time zones
Proficiency in modern design tools (Figma preferred) and a strong grasp of design systems and UX best practices
Based in Romania, with the ability to collaborate effectively with teams in other regions

Responsibilities

Lead, mentor, and develop a small team of product designers working on key areas of 8x8’s product platform
Actively contribute to design projects, from discovery to delivery — defining user journeys, flows, and interactions
Partner with Product and Engineering leads to identify opportunities and influence product strategy through design insights
Champion design’s role as a strategic partner in defining “what” and “why,” not just “how.”
Create clarity and focus for the team, setting clear goals and maintaining accountability
Build and sustain an inclusive, feedback-driven design culture grounded in collaboration and craft excellence
Elevate design quality by improving processes, critique practices, and documentation standards
Foster strong relationships across geographies, ensuring effective async communication and alignment with global teams
Advocate for users and data-informed decisions that connect customer value with business outcomes

Skills

Key technologies and capabilities for this role

Product DesignUX DesignInteraction DesignUser JourneysUser FlowsPrototypingDesign DiscoveryTeam LeadershipMentoringCross-functional Collaboration

Questions & Answers

Common questions about this position

What experience is required for the Manager, Product Design role?

Candidates need 8+ years of experience in product design, with 2+ years in a lead or management role, proven experience designing and delivering complex SaaS or enterprise products, and deep experience in user testing and validation.

Where is this role based and what's the work arrangement?

The role is based in Cluj, but involves collaboration and management across multiple time zones with distributed global teams.

What does the team structure look like for this position?

This is a player-coach role leading and growing a small team of product designers within 8x8’s global Product Design organization.

What is the company culture like at 8x8?

8x8 seeks Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth, with an emphasis on building an inclusive, feedback-driven design culture grounded in collaboration and craft excellence.

What makes a strong candidate for this design manager role?

A strong candidate thrives as a player-coach, balancing hands-on design work with leadership, has experience influencing product strategy through design insights, and excels in user testing, mentoring, and fostering cross-geography collaboration.

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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