Manager, Product Design at 8x8

Cluj-Napoca, Cluj, Romania

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Experience, CommunicationsIndustries

Requirements

8+ years of experience in product design, with 2+ years in a lead or management role
Proven experience designing and delivering complex SaaS or enterprise products
Comfortable operating as a player-coach — managing others while contributing hands-on to design work
Deep experience in user testing and validation — testing is second nature in your process, not an afterthought
Skilled in discovery and storytelling; able to influence product direction through insight and design rationale
AI-forward mindset — familiar with AI-assisted design or workflows and ready to demonstrate how you’ve leveraged AI to accelerate creativity, research, or prototyping
Confident partnering with PM and Engineering to drive prioritization, scope, and trade-offs
Excellent communication and leadership skills across distributed teams and time zones
Proficiency in modern design tools (Figma preferred) and a strong grasp of design systems and UX best practices
Based in Romania, with the ability to collaborate effectively with teams in other regions

Responsibilities

Lead, mentor, and develop a small team of product designers working on key areas of 8x8’s product platform
Actively contribute to design projects, from discovery to delivery — defining user journeys, flows, and interactions
Partner with Product and Engineering leads to identify opportunities and influence product strategy through design insights
Champion design’s role as a strategic partner in defining “what” and “why,” not just “how.”
Create clarity and focus for the team, setting clear goals and maintaining accountability
Build and sustain an inclusive, feedback-driven design culture grounded in collaboration and craft excellence
Elevate design quality by improving processes, critique practices, and documentation standards
Foster strong relationships across geographies, ensuring effective async communication and alignment with global teams
Advocate for users and data-informed decisions that connect customer value with business outcomes

Skills

Product Design

UX Design

Interaction Design

User Journeys

User Flows

Prototyping

Design Discovery

Team Leadership

Mentoring

Cross-functional Collaboration

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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