[Remote] Finance Business Analyst (ERP, SaaS Billing Systems and Credit/Collection Systems) at 8x8

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ExperienceIndustries

Requirements

Experienced Finance Business Analyst with strong SME knowledge in ERP order to cash, revenue recognition, collections, and accounting processes
Background in ERP, SaaS billing systems, and Credit/Collections systems
Ability to ensure systems support dynamic pricing structures, real-time usage tracking, and accurate invoicing
Skilled in acting as a bridge between finance, operations, and IT teams
AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth
Ability to work and think independently as a self-starter, take initiative, prioritize, and complete tasks on time with or without detailed direction
Ability to move quickly

Responsibilities

Manage data flow from CRM systems into ERP related to Orders and collections
Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing
Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems
Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing
Work with product and technical teams to map usage metrics to billing rules and pricing structures
Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies
Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement
Collaborate with cross-functional teams to refine processes and align them with dynamic business models
Develop scalable workflows for supporting high-volume, consumption-based transactions
Develop strategies to improve collections for usage-based billing, including automated reminders, escalations, and dunning processes
Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services
Partner with customer support to resolve billing disputes and maintain strong customer relationships
Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives
Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems
Document business requirements, workflows, and system configurations to support ongoing improvements
Lead UAT testing for projects, with greater focus on scripting functional end-to-end tests
Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8
Build and maintain external vendor, partner, and user group relationships to monitor and understand industry challenges, opportunities, and common approaches

Skills

Key technologies and capabilities for this role

ERPCRMSaaS BillingCredit CollectionsOrder to CashRevenue RecognitionRevRecUsage-Based BillingInvoice GenerationPayment Processing

Questions & Answers

Common questions about this position

What is the employment type for this Finance Business Analyst role?

This is a full-time position.

Is this Finance Business Analyst role remote or office-based?

This information is not specified in the job description.

What key skills and expertise are required for this role?

The role requires strong SME knowledge in ERP order to cash, revenue recognition, collections, and accounting processes, along with experience in billing systems, CRM data flow into ERP, and usage-based billing.

What is the company culture like at 8x8?

8x8 seeks Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth, emphasizing seamless communication, operational excellence, and team collaboration.

What makes a strong candidate for this Finance Business Analyst position?

Ideal candidates act as a bridge between finance, operations, and IT teams, with expertise in ERP systems, usage-based billing, process optimization, and collections strategies to drive efficiency and accuracy.

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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