[Remote] Finance Business Analyst (ERP, SaaS Billing Systems and Credit/Collection Systems) at 8x8

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in ERP systems, specifically CRM systems and billing systems
Strong knowledge of order-to-cash, revenue recognition, and collections processes
Familiarity with billing systems, including consumption and usage-based billing
Analytical and problem-solving skills to identify inefficiencies and propose optimization strategies
Experience with automation and scripting in billing and collections processes
Strong understanding of billing and collections best practices
Ability to work with cross-functional teams, including finance, operations, and IT
Strong communication and stakeholder collaboration skills
Experience with UAT testing and project management
Strong analytical and problem-solving skills
Familiarity with industry trends and emerging solutions
Ability to stay up-to-date with industry developments and best practices
Strong technical skills, including scripting and automation
Experience with data analysis and reporting
Ability to work independently and as part of a team

Responsibilities

Manage data flow from CRM systems into ERP related to Orders and collections
Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing
Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems
Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing
Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies
Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement
Develop scalable workflows for supporting high-volume, consumption-based transactions
Partner with customer support to resolve billing disputes and maintain strong customer relationships
Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems
Document business requirements, workflows, and system configurations to support ongoing improvements
Lead UAT testing for projects, with a focus on scripting functional end-to-end tests
Stay informed about industry trends, emerging solutions, new releases, features, and best practices
Assess the potential impact of industry trends and emerging solutions on use within 8x8
Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches

Skills

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees