Product Manager at 8x8

Cluj-Napoca, Cluj, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Experience, Unified Communications, Contact Center, CPaaS, TelecommunicationsIndustries

Requirements

Bachelor’s degree in Engineering, Computer Science, Business, or related field
Minimum 3 years of Product Management experience in a software company
Proven experience scaling products from launch to mass adoption, ideally in multi-product environments
Excellent cross-functional collaboration and stakeholder management skills
Deep understanding of Agile methodologies and software development life cycles
Analytical and data-driven; comfortable defining and using metrics to guide decisions
Outstanding communication and storytelling abilities to align diverse teams around a shared vision
Creative problem-solver with a strong sense of ownership

Responsibilities

Scale the product: Own the strategy and execution plan to scale existing and new products — ensuring readiness across technology, operations, pricing, support, and enablement
Go-to-market excellence: Partner with marketing, sales, and customer success to define positioning, messaging, pricing, and launch strategies that drive adoption and revenue growth
Customer-first mindset: Act as the voice of the customer — ensuring every decision enhances experience, engagement, and long-term satisfaction
Cross-functional leadership: Collaborate with engineering, operations, carrier relations, and finance teams to align priorities, streamline delivery, and ensure scalability across systems and processes
Enablement & readiness: Drive the creation of documentation, training, and internal tools that empower go-to-market teams to sell and support the product confidently
Measure and optimize: Own the key success metrics — product performance, usage, quality, customer satisfaction, and commercial outcomes — and use insights to iterate continuously
Operational excellence: Identify and remove barriers to scaling, build efficient product processes, and create frameworks for repeatable product success
Innovation and market insight: Stay on top of customer needs, competitive trends, and emerging technologies to identify growth opportunities and drive continuous improvement

Skills

Product Management

Product Strategy

Roadmapping

Customer Empathy

Cross-functional Collaboration

AI Proficiency

Pricing Strategy

Go-to-Market

Scaling Products

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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