[Remote] National Account Manager at 8x8

Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Telecommunications, Customer ExperienceIndustries

Requirements

5+ years of related experience in the Channel with Channel Partners
Proven success of building strong relationships and partnerships
Advanced understanding of company's telecommunications products and network capabilities
Minimum of intermediate understanding of company financial measures
Advanced understanding of telecommunications industry and indirect sales model

Responsibilities

Discover and manage sales opportunities with all designated Partners in region, providing accurate and updated sales funnel with current status
Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements, in Salesforce
Manage and execution of Partner planning document
Develop territory plan, including documenting recruiting strategy
Meet with Partners, participate in joint sales calls to customers and assist the Partner in closing opportunities
In-depth knowledge of the features and benefits and requirements of all Alliances routes to market and the ability to articulate it to Partners along with the value proposition
Assist Partners in broadening their product expertise and sales opportunities, striving for growth from all associated selling resources
Train partners on product, processes, and effective sales techniques
Escalate any pricing, SLA or other issues as needed
Coordinate Partner access to Sales Engineering, Field Marketing and overlay resources as appropriate
Disseminate all communications and announcements
Coordinate local Partner participation in events and training
Drive product and promotions and programs
Read all communications and maintaining a high level of knowledge on all products, programs and promotions
Recruitment of partners in territory into partner program

Skills

Key technologies and capabilities for this role

UCaaSConsultative SellingStrategic SellingSales ForecastingPartner ManagementQuota AttainmentAI ProficiencyCustomer ExperienceContact CenterUnified CommunicationsCPaaS

Questions & Answers

Common questions about this position

What is the employment type for this National Account Manager position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Channel Account Manager role?

The role requires consultative and strategic selling skills, a strong understanding of the UCaaS industry, and the ability to develop productive reseller and referral partner relationships.

What is the company culture like at 8x8?

8x8 seeks Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

What makes a strong candidate for this position?

Strong candidates will have consultative selling skills, UCaaS industry knowledge, experience achieving sales quotas, and the ability to build self-sufficient partner relationships.

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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