Xfinity Retail Sales Consultant at Comcast

Mansfield, Massachusetts, United States

Comcast Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, MediaIndustries

Requirements

  • Passion for teamwork, vision to revolutionize industries, and goal to lead in media and technology
  • Knowledge, skills, and ability to utilize technology for sales and service
  • Ability to work with moderate supervision/guidance
  • Flexible schedule including evenings, weekends, holidays, variable schedules, and overtime
  • Ability to work in alternate stores outside of home base store
  • Regular, consistent, and punctual attendance
  • Ability to carry and lift up to 25 pound boxes, stand, and move about the store constantly
  • Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
  • Understand Operating Principles and make them guidelines for work
  • Enthusiastic learner, user, and advocate of technology, products, services, especially digital tools
  • Active participation in Net Promoter System (huddles, call backs)
  • Compliance with all company and retail operational policies and procedures
  • Completion of training requirements

Responsibilities

  • Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
  • Provide product demonstrations to educate customers on full product capabilities to maximize their experience
  • Take a customer-first approach: listen and evaluate customer needs and provide appropriate solutions
  • Achieve sales and customer experience goals and objectives
  • Provide comprehensive customer onboarding activities and ensure customers understand how to use and manage products/services and gain their consent
  • Perform operational and administrative tasks
  • Partner with customer care to resolve customer issues, as appropriate
  • Consistently demonstrate sales excellence and professionalism with integrity and a warm, friendly demeanor to customers and teammates
  • Complete training requirements and actively engage in team huddles and learning
  • Know and understand sales compensation plan and its key elements
  • Own the customer experience: think and act to put customers first, provide seamless digital options, make them promoters
  • Know your stuff: be enthusiastic learners, users, and advocates of products and services
  • Win as a team: work together, be open to new ideas
  • Drive results and growth
  • Support a culture of inclusion
  • Do what's right for each other, customers, investors, and communities
  • Other duties and responsibilities as assigned

Skills

Sales
Customer Service
Product Demonstration
Customer Onboarding
Retail Operations

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters
1963Year Founded
$42.3MTotal Funding
IPOCompany Stage
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Parental Leave
Tuition Reimbursement
Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.
5G technology enables new competitors in the broadband market, threatening Comcast's market share.
Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.
Comcast's digital equity grants highlight its commitment to corporate social responsibility.
Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.
Transform Wealth LLC's investment indicates confidence in Comcast's financial health.
Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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