[Remote] Fiber Product Manager at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, BroadbandIndustries

Requirements

Ability to own end-to-end Fiber Internet product, including vision, roadmap, and in-market performance for speed tiers (e.g., 1G, 2G+, 5G, 8G), equipment (Wi-Fi 7/CPE), value-added services, and customer experience across Join, Get/Install, Enjoy (Use/Pay/Change), and Help/Leave journeys
Experience translating customer and market insights into prioritized backlog and leading cross-functional delivery to grow penetration, ARPU, and NPS while reducing cancels and churn
Knowledge of Fiber product portfolio, tiering, eligibility rules, packaging, disclosures, CPE strategy (ONTs, gateways/Wi-Fi 7, extenders), in-home performance standards, Voice over Fiber, VAS bundles, channel readiness, plan-change flows, regulatory/compliance, and affordability programs
Close collaboration skills with E-commerce, Call Center Operations, Engineering/IT, Digital/E-commerce, CX, Pricing/Finance, Field Ops/Network
Familiarity with competitive intelligence (cable, FWA, fiber peers), business case development (impact, cost, sequencing, risks), backlog ownership with problem statements and acceptance criteria, sprint ceremonies, iterative shipping with feature flags and A/B tests, launch readiness (playbooks, training, KPI baselines), pricing/packaging/offers, performance standards, and journey orchestration

Responsibilities

Define the Fiber product vision, north-star metrics, and 12–18-month roadmap aligned to penetration, ARPU, churn, and NPS goals
Build business cases for new tiers/coverage, CPE upgrades, and VAS; size impact, cost, sequencing, and risks
Maintain competitive intelligence (cable, FWA, fiber peers) to inform price/value and go-to-market moves
Own the product backlog (eligibility, catalog/offer logic, pricing constructs, CPE features, plan-change logic) with crisp problem statements and acceptance criteria
Lead sprint ceremonies with Engineering/IT (catalog, order orchestration, billing/provisioning), Digital/E-commerce, and CX; ship iteratively using feature flags and A/B tests
Ensure launch readiness with playbooks, training, disclosures, and KPI baselines
Partner with Pricing/Finance on ARPU ladder, promo strategy, autopay/paperless constructs, and segmented price-up guardrails
Define next-best-offer and plan-change rules (upgrades, downgrades, add-ons) balancing CX with conversion; avoid dark patterns
Set performance standards (throughput/latency/Wi-Fi coverage) and right first time install criteria; align with Field Ops/Network on capacity and quality
Drive gateway/Wi-Fi 7 roadmap, extender strategy, and self-install success improvements; incorporate device telemetry into proactive care
Partner with E-commerce on PDP/configurators, checkout, account/plan-change UX, experimentation platforms

Skills

Key technologies and capabilities for this role

Product ManagementFiber OpticsWi-Fi 7CPEONTRoadmap PlanningCustomer JourneyBacklog PrioritizationARPU OptimizationNPS ImprovementChurn ReductionPricing StrategyMarket InsightsCross-functional Leadership

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key responsibilities of the Fiber Product Manager?

The role involves owning the end-to-end Fiber Internet product, defining vision and roadmap for speed tiers, equipment, and services, translating insights into prioritized backlogs, and leading cross-functional delivery to improve penetration, ARPU, and NPS.

What is the company culture like at Brightspeed?

Brightspeed focuses on reimagining connectivity with fast, reliable internet and awesome customer experience, accelerating fiber upgrades in underserved markets, and building a world-class fiber network with best-in-class customer service as part of a growing team.

What makes a strong candidate for this Fiber Product Manager role?

Strong candidates will have experience in product strategy, roadmap development, backlog ownership, competitive analysis, and cross-functional collaboration, particularly in fiber internet, speed tiers, CPE, and customer experience optimization.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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