[Remote] Virtual Member Experience Coordinator (Temp) at Ro

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelehealthIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationProblem-SolvingAdaptabilityTroubleshootingAccount ManagementBillingOnboardingPatient SupportRemote Work

Questions & Answers

Common questions about this position

What is the pay for this Virtual Member Experience Coordinator role?

The target hourly rate for this position is $22/hour, though compensation may vary based on factors like location, knowledge, skills, and experience.

Is this a remote position, and what are the work hours?

This role requires experience in a remote/hybrid customer service role and is a Virtual Member Experience Coordinator position. Required availability is Sunday-Thursday or Tuesday-Saturday, with shifts of 7am-3:30pm EST or 11:30am-8pm EST.

What skills and qualities are required for this role?

Key requirements include experience in remote/hybrid customer service, ability to meet performance metrics efficiently, strong organizational skills, attention to detail, quick thinking, autonomy, de-escalation skills, and maintaining a calm professional demeanor in a fast-paced environment.

What is the employment duration for this position?

This is a 6-month temp assignment with the potential to extend or convert to a full-time role based on business needs.

What makes a strong candidate for this Member Experience Coordinator role?

Strong candidates are team players with top-tier customer service skills, passion for helping patients, energy, adaptability in fast-paced settings, and experience with tools like Zendesk. They must complete all additional application questions to be considered.

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees