Virtual Member Experience Coordinator (Temp)

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelehealthIndustries

Requirements

Candidates should have experience in a remote or hybrid customer service role, the ability to meet performance metrics by working efficiently and effectively, a desire to help patients solve complex problems, and the ability to think quickly, work autonomously, and de-escalate members. Strong organizational skills, careful attention to detail, and a willingness to participate in ongoing learning and experience working in a fast-paced environment are also required. Experience with Zendesk or another CRM tool is a plus.

Responsibilities

The Virtual Member Experience Coordinator will support patients by answering questions about the platform and treatment offerings, helping them navigate accounts, orders, and treatment plans, and triaging medical questions to the healthcare team. They will respond to member inquiries via email and internal platforms, support inbound/outbound calls, assist with member onboarding, product education, and general troubleshooting. The role also involves troubleshooting account management, shipments, and billing issues, alerting relevant teams to technical issues impacting patient experience, and providing feedback to continuously improve the patient experience.

Skills

Customer Service

Communication

Problem-Solving

Adaptability

Troubleshooting

Account Management

Billing

Onboarding

Patient Support

Remote Work

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees