[Remote] Supervisor, Patient Engagement at Imagine Pediatrics

Candidates should possess a Bachelor's degree in business management or a related field, with 3-5+ years of call center experience including coaching, mentoring, and training. Proficiency in telephony platforms like Talkdesk and Microsoft Office is required, along with extensive experience in complex projects, critical thinking, and problem-solving. Strong knowledge of customer service protocols and compliance, excellent communication and interpersonal skills, and the ability to handle confidential information with discretion are essential. Candidates must be highly organized, detailed-oriented, able to build positive relationships, and comfortable working under pressure with effective time management. Healthcare call center experience and bilingual Spanish skills are preferred.