[Remote] Supervisor, Patient Engagement at Imagine Pediatrics

This position is remote but must be based in Louisiana, Texas, or North Carolina.

Candidates need 3-5+ years of call center experience with coaching, mentoring, and training others, proficiency in Talkdesk or similar telephony platforms and Microsoft Office, strong critical thinking, problem-solving, communication, and interpersonal skills, plus knowledge of customer service protocols and compliance.

This information is not specified in the job description.

You will lead and guide a team of Patient Engagement Associates I & II in a centralized call center, including conducting one-on-one meetings, managing performance, and acting as a backup on calls.

A strong candidate is passionate about pediatric health care for children with complex needs, has a Bachelor’s degree in business management or related field preferred, 3-5+ years call center experience with leadership, and excels in critical thinking, communication, and compliance.