Patient Programs Specialist (Remote) at Rula

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Master’s degree and an active, unencumbered clinical license in any state (LCSW, LMFT, LPC, or equivalent)
5 years of post-master’s licensed clinical experience across diverse populations, including high-acuity and crisis situations
Demonstrated expertise in patient safety, crisis intervention, and clinical risk management
Strong investigative and documentation skills
Proven experience collaborating across departments and coaching or advising providers in managing clinical risk
Deep commitment to patient-first care
Experience in telehealth, community mental health, or care coordination (preferred)
Experience in addressing patient complaints and coaching providers (preferred)
Experience with care coordination and systems of care (preferred)
Patient-centered and safety mindset
2+ year experience in a high-growth mental health tech start-up (preferred)
Ability to work independently and efficiently, with a strong attention to compliance and detail

Responsibilities

Serve as a subject matter resource for providers, patients, and internal teams
Support the management of complex and high-risk clinical situations
Resolve questions
Investigate clinical risk situations and adverse events
Address clinical grievances
Ensure providers and patients receive the necessary support and guidance
Promote patient safety, regulatory compliance, and best practices in care delivery
Problem-solving
Adaptability
Thrive in a fast-paced, dynamic environment
Interact with providers and patients by video, phone, or email
Participate in on-call crisis response during business hours (future)

Skills

Rula

Telehealth platform for mental health services

About Rula

Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$107.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Remote Work Options

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Risks

Increased competition from telehealth startups may erode Rula's market share.

Rapid provider network expansion could challenge consistent quality of care.

Reliance on insurance partnerships risks changes in reimbursement policies.

Differentiation

Rula offers a network of over 10,000 diverse, licensed mental health providers.

Rula's partnerships with major insurers ensure affordable care for over 120 million people.

Rula provides next-day therapy availability and 24/7 crisis support across the U.S.

Upsides

Partnership with Amino Health expands Rula's reach and patient acquisition potential.

Collaboration with Amazon enhances visibility and accessibility for mental health services.

Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.

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