Care Coordinator (Remote) at Age Bold

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechnologyIndustries

Requirements

1–3+ years of direct patient care, digital health, care coordination, or allied-health / human services background
Strong verbal and written communication skills with ability to convey empathy, clarity, and trust
Experience achieving measurable KPIs (e.g. engagement, satisfaction, conversion, retention)
Ability to manage a high volume of patient interactions while maintaining attention to detail and quality
Problem-solving orientation with ability to remain flexible in a fast-moving environment
Comfort with CRM platforms, scheduling systems, telehealth software, and remote tools

Responsibilities

Serve as the telehealth concierge / first point of contact for patients: conduct high volume of intake appointments (via phone, video) to understand patient goals, complete consent forms, answer questions about service and coverage
Match patients with the most appropriate Bold physician or care pathway
Provide clear, empathetic guidance on health plan benefits, coverage limitations, and cost expectations
Book, confirm, reschedule, cancel, and follow up on telehealth appointments, ensuring patients have all necessary technical/logistical support
Conduct outreach (calls, texts, emails) to patients to prompt initiation of care, reminders, and follow-ups
Troubleshoot patient issues or barriers to care (e.g. technical challenges, insurance questions, patient hesitancy) and escalate or “walk through walls” to resolve
Monitor and follow through on outstanding patient tasks; close the loop on all communication
Collaborate closely with clinical teams, provider operations, customer support, and product to improve patient flow and experience
Participate in process improvement initiatives, cross-functional projects, and feedback loops to enhance the care delivery model

Skills

Patient Communication

Telehealth

Appointment Scheduling

Customer Service

Empathy

Problem-solving

Age Bold

Personalized online workout programs for seniors

About Age Bold

Bold provides personalized online workout programs specifically designed for older adults to improve balance, build strength, and reduce pain. These programs are based on scientific research and have been shown to decrease the risk of falls by 46%, addressing a major concern for seniors, as one in three adults over 65 experiences a fall each year. Bold primarily targets individuals aged 65 and older, partnering with health insurance providers to offer these programs at no cost to eligible participants, making them widely accessible. Unlike many competitors, Bold's business model focuses on collaboration with health plans, which helps reduce healthcare costs associated with falls while ensuring a steady user base. The goal of Bold is to enhance the physical health and well-being of older adults, ultimately helping them lead safer and more active lives.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$26.3MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

11-50Employees

Benefits

Stock Options

Risks

Increased competition from established platforms like SilverSneakers and Renew Active.

Potential challenges in maintaining user engagement due to technological barriers.

Reliance on health insurance partnerships poses revenue risks if agreements change.

Differentiation

Bold offers personalized, science-backed exercise programs for older adults.

The platform reduces fall risk by 46%, a significant health benefit for seniors.

Bold partners with health plans to provide free access to eligible participants.

Upsides

Bold raised $17M in Series A funding to expand its Medicare partnerships.

The platform covers over 10 million Medicare members, enhancing its market reach.

Growing demand for senior-focused digital health solutions supports Bold's expansion.

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