(US) Senior Solutions Consultant, Senior Living

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Senior Living, Healthcare TechnologyIndustries

Requirements

Candidates should possess post-secondary education in healthcare or a regulated health professional designation, with at least 5 years of experience in long-term and post-acute care settings providing consulting services for clinical, financial, or business development/marketing departments. Experience implementing or using PointClickCare or similar applications in market settings is required, along with the ability to work independently, prioritize tasks, and adapt to changing client needs. A Master's degree and experience in a software support and consulting environment are preferred.

Responsibilities

The Senior Solutions Consultant will provide subject matter expertise to support strategic objectives, conduct current state process and opportunity assessments, and offer strategic technology insights. They will act as a trusted advisor to strategic customers, understanding their challenges and demonstrating solution value, while capturing feedback for product development. This role involves collaborating with Product Management, leading in-depth analysis of customer processes, recommending improvements, and acting as a change agent for customer-centric approaches. Responsibilities also include developing and executing market-specific programs, assessing customer organizational change management needs, consulting with sales and customer success teams, and mentoring team members.

Skills

Solutions Architecture

Subject Matter Expertise

Best Practices

Process Assessment

Technology Insights

Customer Centricity

Agile

Communication

Relationship Building

Product Development

Process Improvement

Business Goals Alignment

Change Management

Customer Feedback

Solution Validation

PointClickCare

Cloud-based EHR solutions for senior care

About PointClickCare

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Mississauga, CanadaHeadquarters

2000Year Founded

$220MTotal Funding

GRANTCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees