Principal Workflow Architect, Core Business Workflows, CEG Expert Services

Austin, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must possess expertise in implementing ServiceNow Workflows Solutions including HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management Solutions, and Finance & Supply Chain Solutions. The role requires a focus on solving customer challenges, providing support during sales cycles and direct customer engagements, and advocating for customer needs within ServiceNow. Experience in guiding customers through digital transformation, leading solutioning and scoping discussions, and driving the successful delivery of strategic, multi-workflow projects is essential. The ability to provide thought leadership, best practices, and expert guidance to ensure long-term customer value from the ServiceNow platform is also required. Engagement with senior stakeholders to align business objectives with technology solutions and experience in establishing strong governance frameworks, reducing technical debt, and enabling scalable solutions are necessary. Experience in promoting continuous improvement practices for delivery/engagement materials is also a requirement.

Responsibilities

The Principal Workflow Architect will consult with customers on implementing ServiceNow Workflows Solutions based on best practices to accelerate business outcomes. They will support pre-sales activities, including sales presentations and solutioning/scoping discussions, and estimate implementation efforts. The architect will act as a lead member of project teams focused on delivering successful customer outcomes by ensuring inter-connectivity between Workflow applications and the customer's technology landscape, while also informing customers on governance best practices. They will interact with senior leadership and CXOs to discuss implementation roadmaps and change management best practices. The role involves designing solutions for common customer use cases and publishing these for broader consumption. Additionally, the architect will establish relationships with Workflow product owners to promote awareness of capabilities and roadmaps, and lead learning events to showcase customer use cases and successes.

Skills

ServiceNow

Workflow Architecture

HR Service Delivery

Legal Service Delivery

Workplace Service Delivery

Employee Service Management

Finance Solutions

Supply Chain Solutions

Digital Transformation

Solutioning

Scoping

Consulting

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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