Training Manager

Training Manager

Employment Type: Full-time Location Type: Remote Salary: Not specified

Position Overview

Keeper Security is seeking an experienced Training Manager to lead our global customer training initiatives and content strategy. This is a 100% remote position, with flexibility for hybrid work for candidates located in the Chicago, IL metro area. You will be instrumental in driving product adoption and user enablement at scale for one of the fastest-growing cybersecurity companies.

About Keeper Security

Keeper Security is a global leader in cybersecurity, transforming how individuals and organizations protect their digital assets. Our intuitive, end-to-end encrypted solutions secure users on every device, in every location. Keeper's zero-trust privileged access management platform deploys rapidly, integrates seamlessly, and helps prevent breaches, reduce support costs, and ensure compliance. Trusted by millions, Keeper excels in password management, passkey management, secrets management, privileged access, secure remote access, and encrypted messaging.

Learn more about our zero-trust and zero-knowledge solutions at KeeperSecurity.com.

About the Role

As the Training Manager, you will be responsible for:

• Leading the global customer training strategy.
• Managing a distributed team of trainers.
• Owning content development and delivery across multiple languages.
• Collaborating with Customer Success, Implementation, and Sales teams to empower customers.
• Optimizing the customer learning journey through engaging resources, instructor-led trainings, and scalable LMS programs tailored to diverse user personas and geographies.

Responsibilities

• Curate, develop, and manage engaging adoption and enablement content for end users, administrators, and technical audiences.
• Own the lifecycle and maintenance of content within Keeper’s LMS, ensuring onboarding modules are current and localized.
• Lead and scale a global training team, focusing on strategy, execution, performance metrics, and professional development.
• Coordinate the translation and localization of training content to align with Keeper’s multilingual product offerings.
• Establish and maintain a scalable process for delivering both live and asynchronous training experiences.
• Collaborate with cross-functional stakeholders to align content with product updates, support trends, and customer needs.
• Define and monitor success metrics for training engagement and effectiveness.
• Advocate for continuous improvement in training tools, delivery methods, and learner outcomes.

Requirements

• 5+ years of experience in customer education, training, or instructional design within a SaaS or technology company.
• 2+ years of experience managing a global training team or enablement function.
• Proven experience creating and maintaining LMS-based training programs (e.g., Docebo, SAP Litmos, or similar).
• Strong background in content creation for diverse audiences and learning formats (written, video, interactive).
• Experience with multilingual training delivery and content localization.
• Excellent project management skills with the ability to manage multiple priorities.
• Strong communication and leadership skills, with a passion for customer enablement and education.
• Bachelor’s degree in Education, Instructional Design, Business, or a related field (or equivalent experience).

Preferred Qualifications

• Instructional design certifications (e.g., CPLP, APTD, or ATD).
• Familiarity with cybersecurity or IT/SaaS product environments.
• Experience with knowledge management platforms and video-based learning.
• Background in adult learning theory or user adoption strategies.

Application Instructions

Not specified in the provided text.