Training Manager

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Candidates should have 5+ years of experience in customer education, training, or instructional design within a SaaS or technology company, 2+ years of experience managing a global training team or enablement function, strong background in content creation for diverse audiences and learning formats (written, video, interactive), experience working with multilingual training delivery and content localization, excellent project management skills with the ability to handle multiple priorities, strong communication and leadership skills, a passion for customer enablement and education, and a Bachelor’s degree in Education, Instructional Design, Business, or a related field (or equivalent experience). Preferred certifications include Instructional design certifications (e.g., CPLP, APTD, or ATD), familiarity with cybersecurity or IT/SaaS product environments, experience in knowledge management platforms and video-based learning, and a background in adult learning theory or user adoption strategies.

Responsibilities

As a Training Manager, you will be responsible for leading the global customer training strategy, managing a distributed team of trainers, and owning content development and delivery across multiple languages. You will work closely with Customer Success, Implementation, and Sales teams to ensure our customers are empowered with the knowledge they need to adopt and succeed with Keeper’s platform. You will own and optimize the customer learning journey through engaging adoption resources, instructor-led trainings, and scalable Learning Management System (LMS) programs tailored to various user personas and geographies. You will also curate, develop, and manage engaging adoption and enablement content for end users, admins, and technical audiences, own the lifecycle and maintenance of content hosted in Keeper’s LMS, ensuring onboarding modules are always up-to-date and localized, lead and scale a global training team, driving strategy, execution, performance metrics, and professional development, coordinate translation and localization of training content in alignment with Keeper’s multilingual product availability, establish and maintain a scalable process for delivering live and asynchronous training experiences, collaborate with cross-functional stakeholders to align content with product updates, support trends, and customer needs, define and monitor success metrics for training engagement and effectiveness, and advocate for continuous improvement in training tools, delivery methods, and learner outcomes.

Skills

Customer Training

Content Strategy

Content Development

Team Management

LMS

Multilingual Content

Customer Success

Instructional Design

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees