Therapy Specialist (m/w/d) Patient Support Systems

Position Overview

• Location Type: Onsite (Bayern and surrounding Bundesländer)
• Employment Type: Full-time
• Salary: Not specified
• Description: Baxter is seeking a Therapy Specialist (m/w/d) within the Patient Support Systems (PSS) area to focus on early mobilization and pressure ulcer prevention and therapy. The role involves nurturing existing customer relationships, maximizing sales, and ensuring long-term customer satisfaction. This position will contribute to regional strategies and support sales and rental product introductions, with a focus on therapeutic conversations.

Requirements

• Experience in customer relationship management
• Knowledge of early mobilization and pressure ulcer prevention/therapy
• Ability to build and maintain strong customer relationships
• Sales and upselling skills
• Training and onboarding experience
• Strong communication and interpersonal skills
• Ability to understand and address customer needs

Responsibilities

• Manage and maintain relationships with existing customers to ensure long-term satisfaction and loyalty.
• Serve as the primary point of contact for customer inquiries, concerns, and requests.
• Identify opportunities to expand the scope of sales of products and services to existing customers.
• Proactively suggest additional products or services tailored to customer needs and goals.
• Develop and implement strategies to retain key accounts, reduce churn, and renew contracts.
• Resolve customer issues promptly and effectively to prevent dissatisfaction.
• Organize and conduct product training and workshops according to contractual specifications and in line with the PSS business strategy.
• Leverage existing relationships to introduce new offerings, upgrades, or complementary products.
• Conduct sales conversations tailored to the evolving needs of the customer.
• Conduct regular check-ins with customers to review performance, gather feedback, and discuss potential changes in their needs.
• Maintain detailed records of customer interactions, plan sales activities, and forecast sales in Sales Force.

Company Information

• Company: Baxter
• Mission: Saving and sustaining lives
• Industry: Healthcare (Medical Innovations)
• Overview: Baxter is a global healthcare company with products and therapies found in almost every hospital worldwide. They have a long history of pioneering medical innovations.