[Remote] Cell Therapy Case Manager at Orca Bio

Yes, this is a regular, full-time employee position.

The role involves serving as the main point of contact for transplant centers, managing end-to-end case activity from order intake through product infusion, facilitating product scheduling, and coordinating with cross-functional teams.

The role requires empathy, precision, and a proactive mindset to deliver exceptional customer experience, along with the ability to build trusted relationships and coordinate cross-functionally.

This is a foundational hire to build the case management organization from the ground up, including processes, SOPs, and tools, while partnering with transplant coordinators, Account Managers, Medical Science Liaisons, supply chain, and commercial operations.

Strong candidates will have experience in case management or healthcare coordination, demonstrate empathy and precision, and show a proactive approach to building processes and collaborating cross-functionally in a biotech environment.