Customer Care Advocate | Sunday - Thursday (3pm - 11:30pm CST)

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Candidates should have a minimum of 2 years of customer service experience in a high-volume environment, with preferred experience in patient-focused or healthcare/medical device companies. Proficiency in Microsoft Office, particularly Outlook, and experience with CRM software like Salesforce.com are required. Strong verbal and written English communication skills, keyboarding skills (40 WPM), and the ability to navigate websites and programs are essential. Candidates must also possess demonstrated ability to meet individual metrics, adapt to change, handle stressful situations with patience and professionalism, and maintain a strong commitment to quality and helping people. Home office requirements include high-speed internet.

Responsibilities

The Customer Care Advocate will provide outstanding call experiences to patients and providers, educating and supporting them through the device wear process. They will act as a liaison between patients and the business to ensure requests are completed with sensitivity and urgency, while meeting compliance and regulatory expectations. Responsibilities include troubleshooting product and service issues, responding to inquiries, completing daily tasks, providing information verbally and in writing, maintaining positive relationships, ensuring CRM compliance, managing tickets and emails in a timely fashion, and performing inbound and outbound calls. The role also involves managing meetings and training in a Zoom environment on camera.

Skills

Customer Service

Troubleshooting

CRM

Patient Support

Communication

Problem Solving

Ticket Management

Email Management

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees