Team Lead, Client Services
Omada HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates must possess a Bachelor's degree and a valid active license in good standing as an RN, LCSW, or related health profession. A minimum of three years of experience in care management, care coordination, or a related field is required, and prior experience working as an advocate at Solace is strongly preferred. Strong communication skills, both verbal and written, are essential, along with comfort leading virtual training sessions and bringing positive energy to group interactions.
Responsibilities
The Lead Advocate will translate their advocacy experience to improve the advocate and patient experience, conduct onboarding sessions for new advocates, serve as a primary touchpoint for advocate questions, partner with operations managers to improve service processes, develop clinical content and protocols to support advocates and patients, and ensure that Solace’s protocols are being followed by the advocate team.
Skills
Healthcare advocacy
Patient navigation
Advocate onboarding
Training
Content development
Protocol development
Healthcare system knowledge
Communication
Leadership
Solace Health
Personalized healthcare advocacy and management services
About Solace Health
Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.
Key Metrics
Redwood City, CaliforniaHeadquarters
2022Year Founded
$13.6MTotal Funding
SERIES_ACompany Stage
HealthcareIndustries
51-200Employees