Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Salary:

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

About the Role

Advocates at Solace play a vital role in helping patients navigate complex health challenges and address health-related social needs. We’re seeking a Lead Advocate to serve as a front-line resource to our growing team of advocates, providing guidance and support through all the steps of the advocate-patient journey.

Reporting to our Chief Medical Officer, this position will assist with advocate onboarding and training, be the first-line responder for advocate questions, and develop content and protocols that will allow advocates to help a wider array of patients.

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Wall Street Journal funding announcement here.

What You’ll Do

  • Translate your experience as an advocate to inform improvements to the advocate and patient experience
  • Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates
  • Act as a primary touchpoint for questions from advocates about how to solve patients’ problems
  • Partner closely with advocate operations managers to carry out operational processes to improve the advocate service
  • Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need
  • Ensure that Solace’s protocols are being followed by the advocate team

What You Bring to the Table

  • Bachelor's degree required
  • Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required
  • Minimum 3 years of working in care management, care coordination or a related field.
  • Prior experience working as an advocate at Solace is strongly preferred
  • Comfortable leading virtual training sessions and bringing positive energy to group interactions
  • Strong organizational skills, verbal communication, and written communication
  • Flexibility, as the needs of a growing organization will evolve
  • Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do

Note: This is a remote position. Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

Fraudulent Recruitment Advisory

Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to hiring@solace.health.

Skills

Healthcare advocacy
Patient navigation
Advocate onboarding
Training
Content development
Protocol development
Healthcare system knowledge
Communication
Leadership

Solace Health

Personalized healthcare advocacy and management services

About Solace Health

Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.

Redwood City, CaliforniaHeadquarters
2022Year Founded
$13.6MTotal Funding
SERIES_ACompany Stage
HealthcareIndustries
51-200Employees

Benefits

Remote Work Options
Company Equity

Risks

Increased competition from emerging digital health platforms may dilute market share.
Potential data privacy concerns could impact Solace Health's operations.
Rising operational costs may affect Solace Health's profitability.

Differentiation

Solace Health connects patients with expert healthcare advocates, enhancing personalized care.
The platform offers secure storage for all care details and communications.
Solace Health provides tools and resources to advocates at no cost, boosting their efficiency.

Upsides

Increased demand for telehealth services boosts Solace Health's business model.
The rise of personalized medicine creates opportunities for Solace Health's advocacy focus.
Growing healthcare consumerism aligns with Solace Health's mission to empower clients.

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