Patient Engagement Associate II

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pediatrics, Financial ServicesIndustries

Requirements

Candidates should possess at least 2 years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales, along with proven success in a centralized contact center environment. Strong documentation skills and prior experience with a CRM platform are preferred, as well as an excitement to be part of a startup environment and a willingness to pivot quickly on priorities. Bilingual Spanish skills are strongly preferred.

Responsibilities

The Patient Engagement Associate II will conduct thorough research on attributed patients to understand their healthcare needs and identify potential challenges, perform telephonic outreach to caregivers and other healthcare professionals to enroll children in the program, handle inbound calls from caregivers and other stakeholders as part of the enrollment process, develop deep knowledge of the Supplemental Security Income (SSI) program, collaborate with Provider Engagement Specialists on embedded outreach, and leverage relationships with other healthcare organizations to support patient re-engagement.

Skills

Critical Thinking

Creative Problem-Solving

Collaboration

Telephonic Outreach

Research

Patient Enrollment

Caregiver Engagement

Healthcare Navigation

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees