[Remote] The Field Service Engineer – CELESTIQ Technical Service & Executive Case Resolution at General Motors

Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Candidates must have 100% US geographic mobility and extensive hands-on automotive dealership service department or equivalent vehicle diagnostic and repair experience. A valid driver's license, clean driving record, and proficiency in MS Office applications are required. State Automotive Technician Certifications are necessary, and candidates must be able to manage, resolve, document, and close dispatch cases within the required timeframe. Excellent communication and time management skills are essential.

Responsibilities

The Field Service Engineer will provide remote and on-site automotive, business, and computer technical support to GM's retail and wholesale communities, acting as the main point of contact for Cadillac CELESTIQ technicians. Responsibilities include providing diagnostic and repair direction, coordinating support, traveling as needed, and offering support for executive cases. The role involves creating Field Product Reports, providing third-level support for technical and Techline issues, reviewing technical service bulletins, taking ownership of dealer concerns, and facilitating dealer visits with engineering teams. Additionally, the engineer will develop relationships with GM management and engineering, represent GM as a primary resource for product information, provide feedback to quality managers and engineering, and suggest warranty waste reduction improvements.

Skills

Automotive Technical Support

Business Technical Support

Computer Technical Support

Diagnostic Support

Repair Direction

Problem Resolution

Technical Service Bulletins (TSB)

Field Product Reports

Remote Assistance

On-site Support

Communication

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees