Dealer Opertations Coach (Seattle/Tacoma, WA)

Washington, District of Columbia, United States

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$62,500 – $74,261Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive Distribution & RetailIndustries

Requirements

Candidates should possess a Bachelor’s degree preferred, and a minimum of 1-2 years of experience demonstrating organizational and project management skills. They must also meet Dealer Tire’s Motor Vehicle Record and Company Vehicle Fleet Policies, and be proficient with Microsoft Office Suite.

Responsibilities

As a Dealer Operations Coach, responsibilities include working with Regional Operations Management to implement dealership contact strategies, collaborating with Account Management on performance improvement plans, building relationships with dealership management, resolving customer service issues, developing and maintaining contact schedules, managing activity tracking, communicating dealership challenges, analyzing dealership gaps, assessing dealership staff knowledge, creating customized coaching solutions, delivering on-site value-added visits, delivering presentations, maintaining familiarity with industry standards, performing competitive shop reports, assisting with understanding competition, and adhering to Dealer Tire’s drug-free environment and testing policies.

Skills

Operational Management

Dealership Relationship Building

Customer Service

Account Management

Salesforce

Dealership Training

Performance Coaching

Product Knowledge

Retail Tire Sales

Dealer Inspire

Digital marketing solutions for car dealerships

About Dealer Inspire

Dealer Inspire offers technology solutions and digital marketing services tailored for car dealerships. Their platform includes tools like Virtual Walkaround for online vehicle exploration and Boss Mode for improved customer communication. By providing a subscription-based model and additional services like SEO and SEM, they help dealerships increase traffic and convert leads into sales. The goal is to enhance the automotive sales process and improve customer service, ultimately boosting profitability for their clients.

None, IllinoisHeadquarters

2013Year Founded

$300KTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer SoftwareIndustries

501-1,000Employees

Risks

Departure of key executives like Elizabeth Hern may impact strategic direction.

Complex EV models require innovative marketing strategies Dealer Inspire may not fully address.

Dependency on American Honda Motor partnership could be risky if market conditions change.

Differentiation

Dealer Inspire offers a unique Virtual Walkaround feature for online vehicle exploration.

Their Boss Mode chat feature enhances communication between customers and dealership teams.

The platform's analytics dashboard provides comprehensive insights into ROI, SEM, and SEO.

Upsides

Increased consumer interest in EVs presents a growing market for Dealer Inspire.

The rise of virtual reality can enhance Dealer Inspire's Virtual Walkaround feature.

Subscription-based services align with Dealer Inspire's business model, boosting customer retention.

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