Dealer Operations Coach

Employment Type: Full-time

Base Pay Range: $62,500 - $74,261

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser-focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Responsibilities:

Operational Management

• Work with Regional Operations Management to effectively implement an effective dealership contact strategy.
• Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance.
• Work with dealership management to gain support, change behavior, and drive results.
• Quickly build relationships at all levels of the dealership in order to implement changes.
• Resolve customer service issues related to any OEM program.
• Develop and maintain a consistent contact schedule with assigned dealers.
• Manage all activity tracking and account information in the sales contact system.
• Communicate to management and Account Managers as needed on dealership activity challenges.
• Manage all activity tracking and account information in Salesforce.
• Submit timely update reports, itineraries, and expense reports to management as required.

Operational Execution

• Complete all activities required to effectively analyze and diagnose dealership gaps and drivers.
• Understand and assess dealership associates' knowledge and skills related to in-dealership training, program support, product knowledge, and retail tire sales.
• Create and execute customized coaching solutions to improve dealership personnel performance across all areas.
• Coach and assist dealership staff on tools and resources to effectively sell necessary products and services.
• Deliver on-site value-added in-dealership visits and coordinate efforts with Account and Operations Management.
• Deliver approved presentations, coaching, or instruction to dealer staff, as appropriate.
• Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.
• Act as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients, or customers.
• Perform competitive shop reports and provide competitive evaluations, as needed.
• Assist Account Managers and Dealerships in understanding competition to develop product screen and pricing strategy.
• Maintain a high level of expertise with all OEM programs.
• Perform other duties as assigned.

Position Requirements

• BA/BS degree preferred.
• Minimum of 1-2 years of experience in a position that would display organizational and project management skills.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record and Company Vehicle Fleet Policies.
• Proficient with Microsoft Office Suite.
• Excellent interpersonal and communication skills.
• Effective presentation skills.

Competencies Required

• Collaboration
• Communication
• Critical Thinking
• Customer Focus
• Diagnostic Skills
• Industry/Product Knowledge
• Initiative
• Influence
• Operational Excellence
• Developing Program Champions

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Sitting and standing for long periods of time.
• Travel as required, >80%.

Drug Policy

Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. There will be random drug testing. Please refer to the employee handbook for further details.

Why Dealer Tire

An amazing opportunity to join a growing organization, built on the efforts of hard-working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus, or profit sharing.