[Remote] Field Service Engineer II at Thermo Fisher Scientific

North Carolina, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Healthcare, Scientific InstrumentationIndustries

Skills

Key technologies and capabilities for this role

Hardware RepairAutomationInstallationPreventative MaintenanceCompliance ServicesCustomer ServiceProblem ResolutionService ReportingCommissioningQualificationSite Acceptance Test (SAT)Installation/Operational Qualification (IQ/OQ)Customer Relationship ManagementProduct Quality ImprovementHazardous Materials HandlingGood Manufacturing Practices (GMP)

Questions & Answers

Common questions about this position

What education or experience is required for the Field Service Engineer II position?

An Associates degree or above in computer technology, E/E, Automation, or biology/chemistry is required. Delta V or other control software experience, ability to read schematics, and customer-facing experience are pluses.

Is this a remote position, or does it require travel?

The role involves working at customer sites for installations, repairs, and consulting, along with some remote support. It is not a fully remote position and requires on-site presence.

What are the key responsibilities of this role?

Key responsibilities include providing installation, maintenance, repair services; leading performance metrics and customer response; completing SAT, IQ/OQ protocols; acting as main customer contact; and supporting project installations.

What is the work environment like for this position?

The role is in a laboratory setting with cleanroom requirements (no hair products, jewelry, etc.), loud noises, strong odors, hazardous materials, and PPE including safety glasses, gowning, gloves, and lab coat. Employees must be able to lift 40 lbs. without assistance.

What qualities make a strong candidate for this role?

Strong candidates are outstanding teammates who can work globally, self-motivated self-starters with strong communication skills, and have thorough knowledge of Microsoft Windows and PC hardware.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free