[Remote] Field Service Engineer II at Thermo Fisher Scientific

North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Healthcare, Scientific InstrumentationIndustries

Requirements

Candidates should possess an Associate's degree or higher in computer technology, E/E, Automation, biology, or chemistry. A minimum of two years of experience in bioprocess automation, cell culture, fluorescence microscopy, flow cytometry, or related techniques is desired. Experience with Delta V or other control software, the ability to read and redline schematics and drawings, and customer-facing experience are considered a plus. Thorough knowledge of Microsoft Windows operating systems, PC hardware, and desktop applications is required, along with excellent oral and written English skills. The role also requires the ability to lift 40 lbs. without assistance and willingness to travel extensively.

Responsibilities

The Field Service Engineer II will be responsible for installing, maintaining, and repairing Thermo Fisher hardware and automation products, including performing compliance services. They will lead commissioning and qualification of equipment by completing SAT and IQ/OQ Protocols, and act as the primary point of contact for customers regarding service contract agreements. Responsibilities include providing remote support, improving customer experience by identifying and recommending process improvements, and supporting smaller project installations from readiness coordination to validation execution. The engineer will also support product quality improvement by raising concerns to the Quality team and leading team performance metrics by ensuring timely customer response and problem resolution.

Skills

Hardware Repair

Automation

Installation

Preventative Maintenance

Compliance Services

Customer Service

Problem Resolution

Service Reporting

Commissioning

Qualification

Site Acceptance Test (SAT)

Installation/Operational Qualification (IQ/OQ)

Customer Relationship Management

Product Quality Improvement

Hazardous Materials Handling

Good Manufacturing Practices (GMP)

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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