Senior Autonomy Systems Engineer
Motional- Full Time
- Senior (5 to 8 years)
Candidates should possess 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles, and a Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience. They should have an understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0, along with intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby) and familiarity with the software development process and understanding of tools for SAAS-based products.
The Technical Support Engineer will communicate with customers about reported issues and escalated cases, utilize tools to modify user/vehicle data for resolving support issues, perform data analysis to assess the impact of issues using analytics tools, determine how to resolve support issues by identifying changes needed, determine root causes of errors/bugs, exceed customer expectations in terms of quality and timeliness, build trusting relationships with customers through communication, provide constructive feedback and write Knowledge-base articles, and alert stakeholders on larger issues and trends.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.