Support Specialist
FetchSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation, Logistics, Telematics, Fleet ManagementIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a remote position.
What is the salary for this Technical Support Engineer role?
This information is not specified in the job description.
What technical skills are required for this role?
Required technical skills include understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0, along with intermediate proficiency in these areas.
What experience and education are needed for this position?
Candidates need 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles, and a Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
What tools will I use in this Technical Support Engineer role?
You will use analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo for data analysis, as well as tools from the engineering team to modify user/vehicle data.
Motive
Enhances broadband services for providers
About Motive
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.
Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy
Risks
Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.
Differentiation
Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.
Upsides
Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.
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