[Remote] Technical Training Support Specialist- Pacific Hours at Huntress

United States

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$60,000 – $70,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Proven technical support/customer support skills
Self-motivated individual who can work independently and with a team
Strong presentation and facilitation skills, with the ability to engage and educate diverse audiences virtually
A passion for continuous learning and the ability to quickly grasp new technical information
Excellent written and verbal communication skills, capable of explaining complex technical concepts clearly and concisely
Familiarity with an LMS is a plus
Willingness to work Pacific Hours
Ability to work up to 10% of your time on off hours, in order to support our global teams
Occasionally flex your hours to train the Australian support team

Responsibilities

Assist the Training Lead in planning, designing, scheduling, and delivering training that levels up the team’s technical skill in regard to product features and best practices
Identify individual and team skills gaps and deliver training programs to address those skill gaps
Measure the effectiveness of training sessions, including preparing individual or team progress reports
Maintain updated records of training curriculum, material, and learning transcripts
Serve as point of contact during onboarding of support new hires
Fulfill all support training KPIs
Create and maintain knowledge base articles, SOPs, guides, and other materials
Act as a resource for team members writing or editing knowledge content
Ability to work on your own initiatives with high attention to detail
Flexible mindset and willingness to accommodate and support changing priorities in a growing company
Collaborate with subject matter experts to ensure the accuracy and relevance of training content
Assist leadership with ticket Quality Assurance, both to identify knowledge gaps and to stay up on current ticket trends
Assist in the ticket queue on an as-needed basis

Skills

Key technologies and capabilities for this role

Technical TrainingCurriculum DevelopmentOnboardingKnowledge Base ManagementProduct KnowledgeTroubleshootingCommunication SkillsTraining DeliveryCourse Creation

Questions & Answers

Common questions about this position

What is the compensation for this role?

The base salary is $60,000 - $70,000 plus bonus and equity.

Is this position remote, and what are the location requirements?

Yes, the position is fully remote in the US, but the individual must be willing to work Pacific Hours.

What key skills are required for the Technical Training Support Specialist role?

Key skills include proficiency in all Huntress products, high attention to detail, ability to work independently, and strong communication skills for training and creating knowledge base materials.

What is the company culture like at Huntress?

Huntress is a fully remote, global team of passionate experts focused on cybersecurity, with a collaborative 'One Team' advantage, flexibility to support changing priorities, and a mission to make a real difference.

What makes a strong candidate for this position?

A strong candidate has experience in training delivery, skills gap analysis, content creation for knowledge bases, attention to detail, flexibility for global team support including Pacific and Australian hours, and proficiency in Huntress products.

Huntress

Managed endpoint detection and response services

About Huntress

Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.

Columbia, MarylandHeadquarters

2015Year Founded

$281.8MTotal Funding

SERIES_DCompany Stage

CybersecurityIndustries

501-1,000Employees

Benefits

100% remote work environment

Generous PTO including vacation, sick time, and paid holidays

12 weeks paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 stipend to build/upgrade home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Risks

Exploitation of security flaws in data transfer tools could affect Huntress's clients.

Social engineering attacks may bypass AI security measures, posing a risk to Huntress.

Difficulty in finding specialized talent could hinder Huntress's expansion efforts.

Differentiation

Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.

The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.

Huntress eliminates false positives by verifying threats before alerting clients.

Upsides

Huntress raised $180 million to expand and accelerate product development.

Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.

Increased demand for cybersecurity due to remote work benefits Huntress's growth.

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