[Remote] Solution Engineer, Amazon Connect at NeuraFlash

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Cloud Computing, ConsultingIndustries

Requirements

Experience with Amazon Connect, Salesforce, and related technologies (e.g., Einstein, Service Cloud Voice, Agentforce)
Ability to demonstrate products/assets and create compelling demos
Skills in leading discovery sessions, presentations, and workshops
Capability to gather requirements for large-scale projects
Proficiency in creating/modifying Proposals, SOWs, and RFP responses
Knowledge of Salesforce for lead management, pipeline, and forecasting
Understanding of pre-sales processes and collaboration with sales/technical/delivery teams
Familiarity with AI products and ability to provide recommendations

Responsibilities

Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers
Lead discovery sessions, presentations, and workshops with prospects and customers
Gather requirements for large-scale Amazon Connect and transformation projects
Create compelling demos and deliver to customers and prospects
Create and modify Proposals, SOWs, and RFP responses with the delivery team
Maintain and update lead management, pipeline, and forecasting in Salesforce
Act as liaison between sales and technical teams for efficiency and improvements
Learn about Salesforce, Einstein, and AI products; provide recommendations to customers and teams
Collaborate with delivery on project scope, estimates, and pre-sales processes
Provide customer feedback to product management for portfolio advancement
Ensure the highest level of customer experience
Drive innovation in Amazon Connect, Salesforce capabilities, and AI with relevant teams

Skills

Key technologies and capabilities for this role

Amazon ConnectSalesforceAgentforceService Cloud VoiceSalesforce EinsteinAIGenerative AIConversational AIPre-salesSolution Engineering

Questions & Answers

Common questions about this position

What is the salary or compensation for the Solution Engineer role?

This information is not specified in the job description.

Is this Solution Engineer position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Solution Engineer position?

The role requires expertise in demonstrating Amazon Connect, Salesforce products, and NeuraFlash assets, leading discovery sessions, presentations, workshops, gathering requirements for large-scale projects, and creating compelling demos.

What is the company culture like at NeuraFlash?

NeuraFlash fosters a collaborative environment with trailblazing experts passionate about AI innovation, where you'll work closely with Product Managers, Practice Leads, and report to the VP of Solutions Engineering to drive high growth in the Salesforce ecosystem.

What makes a strong candidate for this Solution Engineer role?

Strong candidates have experience in pre-sales for Amazon Connect and Salesforce projects, can build technical credibility through compelling demonstrations, and contribute field feedback to product development.

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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