Technical Support Engineer - India

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

As a Technical Support Engineer at StarTree, you will be a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction. This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges. StarTree is committed to continuous learning and growth, offering opportunities to build technical skills and contribute to product innovation.

Responsibilities

• Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
• Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
• Contribute to StarTree’s knowledge base by documenting solutions, best practices, and lessons learned.
• Mentor and train team members to promote a culture of continuous learning and improvement.
• Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
• Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
• Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
• Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.

Requirements

• 4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
• Hands-on experience with open-source data technologies.
• Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
• Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.

Company Information

StarTree is a group of passionate individuals dedicated to improving lives by developing tools and technologies that support availability and speed in real-time analytics. Their aim is to make it simple for every company to delight their users and create new revenue streams from their data by building the world’s most comprehensive and accessible cloud analytics system. StarTree is experiencing rapid growth with near-perfect customer renewal rates, leading to the expansion of their support team.