Senior Cloud Support Engineer - SQL
Snowflake98,000 - 125,800 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 4-6 years of experience in Pre/Post-Sales or Customer-facing roles, along with hands-on experience with open-source data technologies and familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse. Experience with big data technologies like Spark, Hadoop, and Presto/Trino is also preferred.
Responsibilities
As a Technical Support Engineer, you will collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers, providing exceptional support through tickets and Slack Connect, and utilizing Zoom for complex cases. You will contribute to StarTree's knowledge base by documenting solutions and best practices, mentor and train team members, act as the voice of the customer by sharing product feedback, and create internal tooling to improve team efficiency. Additionally, you will work with advanced data technologies, including vector indexes, to support AI-driven innovations.
Skills
Apache Pinot
Customer Support
Troubleshooting
Knowledge Base Documentation
Mentoring
Process Improvement
Data Technologies
AI-driven Technologies
Slack
Zoom
StarTree
Real-time analytics platform powered by Apache Pinot
About StarTree
StarTree provides a real-time analytics platform called StarTree Cloud, which utilizes the Apache Pinot database. This platform is designed for businesses that need immediate insights from their data, such as those in advertising technology and finance. StarTree Cloud operates in the Database-as-a-Service (DBaaS) market, allowing companies to store and manage their data on cloud servers without the hassle of database maintenance. Clients can choose between a public Software-as-a-Service (SaaS) model or a private option known as Bring Your Own Cloud (BYOC), which lets them host their data on their own private cloud. StarTree's subscription-based business model ensures a consistent revenue stream, and they also offer a free trial to attract new customers. The key feature of StarTree Cloud is its use of Apache Pinot, which is optimized for fast and scalable real-time analytics through a unique star-tree index, setting it apart from competitors.
Key Metrics
Mountain View, CaliforniaHeadquarters
2019Year Founded
$73MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees