Support Engineer (APAC)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified

Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Requirements

• Experience: 3+ years of experience in customer support, providing developer support to technical customers.
• SQL Proficiency: Proficient in SQL (ideally PostgreSQL). Comfortable with complex SQL queries. Database administration experience is a plus.
• Operating Systems: Skilled in using Linux/Unix operating systems and the command line.
• GitHub Experience: Experienced working with GitHub Issues and Discussions.
• Bonus: Familiarity with popular JavaScript frameworks like React, Vue, and Svelte and experience with Node.js.
• Education: A degree in Computer Science is a plus.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics (billing, pre-sales, optimization, implementation).
• Triage support cases, directing users to previous answers, code examples, documentation, or escalating to specific team members.
• Monitor multiple feedback channels, e.g., GitHub Issues & Discussions (https://github.com/supabase/supabase/issues).
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage (if experience with testing is available).

Application Instructions

• The entire process is fully remote and communication will occur via email or video chat.
• Submit your application.
• The team will review submissions and may conduct a short screening interview via video call.
• If successful, you will be invited to up to four interviews.

Company Information

• Company: Supabase
• Type: Startup
• Team: Globally distributed, founded more than 30 startups, with over 30 nationalities.
• Values: Collaborative open source, “dogfooding” everything, and supporting existing communities.
• Benefits:
  • 100% remote work
  • No location-based salary adjustment
  • Autonomous work
  • Health, Vision, and Dental benefits (100% for employees, 80% for dependents)
  • Tech Allowance for office setup
  • Annual Education Allowance
  • Annually run off-sites
• Time Zones: Full-time position with a required location in APAC time zones.