Atlan

Technical Support Engineer

India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, Metadata PlatformIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related technical field, and ideally have 3+ years of experience in technical support or a similar role. Strong troubleshooting skills and the ability to quickly learn new technologies are essential, along with excellent communication and interpersonal skills.

Responsibilities

The Technical Support Engineer will take ownership of customer issues, follow up on their status, and escalate problems to the appropriate workgroups on behalf of the customer. They will proactively manage service levels, address urgent issues, handle major incidents by coordinating with multiple teams, and work closely with developers to resolve complex technical problems. Additionally, they will translate user feedback into requirements, collaborate with the engineering team, and craft user-facing communication and documentation to improve product quality and enhance the customer experience.

Skills

Problem-Solving

Communication

Interpersonal Skills

Customer Support

Technical Support

Customer Service

Logging

Metrics

Alerts

System Monitoring

Root Cause Analysis

Incident Management

Collaboration

Documentation

Atlan

Unified platform for data management and collaboration

About Atlan

Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.

Key Metrics

Singapore, SingaporeHeadquarters

2019Year Founded

$195.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Emerging startups with similar capabilities could dilute Atlan's market share.

Rapid AI evolution may require Atlan to invest heavily in R&D.

Over-reliance on key partnerships poses risks if terms change or dissolve.

Differentiation

Atlan offers a unique data catalog that organizes and activates metadata effectively.

The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.

Atlan provides a personalized, collaboration-first experience for data management.

Upsides

Atlan raised $105M in Series C funding, boosting its valuation to $750 million.

The demand for data democratization tools is increasing, benefiting Atlan's offerings.

Growing interest in AI and machine learning enhances Atlan's data processing capabilities.

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