Technical Customer Support Specialist

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Biotechnology, SaaSIndustries

Requirements

Candidates should possess 2-3 years of experience in Technical Customer Support, particularly within a SaaS environment or high-growth technology company with B2B/enterprise experience. They should have expertise in resolving issues related to APIs, browser errors, and other technical integrations, along with experience working with GCP and code.

Responsibilities

As a Technical Customer Support Specialist, the primary responsibilities include providing excellent customer support by quickly and effectively resolving tickets, diagnosing and addressing technical issues related to the ElevenLabs platform, APIs, and code, updating and improving support documentation and help center articles, working collaboratively with product and engineering teams to relay customer needs, and fostering strong relationships with enterprise clients to support their ongoing success.

Skills

Customer Support

Technical Troubleshooting

Audio Technology

APIs

Code

Documentation

Knowledge Base Management

Product Feedback

Communication

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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