IT Support Specialist

United States

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$75,000 – $110,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, HealthTechIndustries

Requirements

Candidates must possess 3-5 years of IT support experience, with a minimum of 2 years focused on security and compliance roles. Demonstrated experience with FERPA, COPPA, or ISO27001 compliance is required, along with strong knowledge of cloud platforms, preferably GCP. Proficiency in managing IT needs for distributed teams remotely, including Windows, macOS, and mobile device management, is essential. Excellent troubleshooting skills in networking, firewalls, and email systems, as well as strong written and verbal communication abilities for diverse audiences, are necessary. The ideal candidate is self-motivated.

Responsibilities

The IT Support Specialist will implement and maintain security controls for FERPA, COPPA, and ISO27001 compliance, conduct regular security audits, and manage identity and access management. They will develop and enforce least-privilege access policies, create security documentation, lead security awareness training, and coordinate with legal teams on data protection. Responsibilities also include providing remote technical support to over 400 team members, configuring school district IT integrations, managing Google Workspace and other SaaS environments, overseeing device management via MDM, maintaining IT documentation, and handling escalated technical issues. Additionally, the role involves monitoring application performance, managing feature flags, performing database operations, analyzing system logs, and collaborating with engineering on bug reports and technical investigations, with opportunities to automate tasks using PowerShell and Python.

Skills

IT Support

Security

Compliance Management

FERPA

COPPA

Network Configuration

System Administration

Troubleshooting

Data Protection

Parallel

Cross-platform software for remote access

About Parallel

Parallels Inc. provides software solutions that enable users to access and use applications and files across different devices and operating systems. Their main products include Parallels Desktop for Mac, which allows users to run Windows applications on Mac computers, and Parallels Remote Application Server, which offers remote access to applications and desktops from any device. Parallels also delivers virtual desktops and applications, making it easier for businesses and individuals to manage their IT needs. What sets Parallels apart from its competitors is its focus on seamless cross-platform functionality and user-friendly interfaces that enhance productivity. The company's goal is to provide flexible and secure access to technology, helping users work efficiently regardless of their device or operating system.

Renton, WashingtonHeadquarters

2006Year Founded

$12.1MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees