IT Support Specialist

Job Details

• Role Type: Full-Time
• Location: Fully Remote (USA)
• Reports To: VP of Product and Engineering
• Range: 75K - 110K

About Us

Parallel is a pioneering provider of care for learning and learning differences in the USA, celebrating the unique ways of thinking that come with these differences. Our mission is to empower students with the resources and encouragement they need to excel in the classroom and beyond. We streamline support by integrating providers and resources on a unified platform, connecting students with qualified professionals while reducing waiting times, costs, and confusion. Our services include a range of therapeutic and educational offerings. We are at the forefront of empowering students to reach their full potential, while providing the highest quality clinical experience.

About This Role

We're seeking an experienced IT Support Specialist to serve as our sole IT professional, ensuring our technology infrastructure remains secure, compliant, and optimized for our distributed team. This critical role combines traditional IT support with security leadership and compliance management, directly impacting our ability to protect sensitive student data while enabling seamless operations for our clinical and educational teams.

As our IT Support Specialist, you'll own the entire technology support ecosystem—from configuring school district integrations to managing security protocols that protect children's educational and health information. You'll be the guardian of our technical infrastructure, ensuring FERPA and COPPA compliance while providing exceptional support to team members across all departments.

Seize this exciting opportunity to:

• Lead security and compliance initiatives for a mission-driven EdTech/HealthTech company
• Build and maintain IT infrastructure that directly impacts children's educational outcomes
• Shape security practices and policies from the ground up
• Work autonomously while collaborating with a passionate, distributed team
• Grow your skills in a fast-paced environment where your contributions are highly visible

Key Responsibilities

Security & Compliance

• Implement and maintain security controls for FERPA, COPPA and ISO27001 compliance
• Conduct regular security audits and vulnerability assessments
• Manage identity and access management (IAM) across all platforms
• Develop and enforce least-privilege access policies
• Create and maintain security documentation and incident response procedures
• Lead security awareness training for all team members
• Coordinate with legal and compliance teams on data protection requirements

Technical Support & Infrastructure

• Provide remote technical support to 400+ distributed team members
• Configure and troubleshoot school district IT integrations (firewalls, SMTP, networking)
• Manage Google Workspace and other SaaS environments
• Oversee device management and compliance through MDM solutions
• Maintain internal IT documentation and knowledge base
• Handle escalated technical issues from customer-facing teams

System Administration & Monitoring

• Monitor application performance through Sentry and Datadog
• Manage feature flags and controlled rollouts via LaunchDarkly
• Perform database operations and data management tasks
• Analyze system logs to identify and resolve issues proactively
• Collaborate with engineering on bug reports and technical investigations
• Automate routine tasks using PowerShell and Python scripts

What We Need To See

Required Qualifications

• 3-5+ years of IT support experience, with at least 2 years in security/compliance roles
• Demonstrated experience with FERPA, COPPA, or ISO27001 compliance
• Strong knowledge of cloud platforms (GCP preferred)
• Experience managing distributed teams' IT needs remotely
• Proficiency in Windows, macOS, and mobile device management
• Excellent troubleshooting skills with networking, firewalls, and email systems
• Strong written and verbal communication skills for technical and non-technical audiences
• Self-motivated