Support Engineer, Tier 3 (Webflow Cloud)

As a Support Engineer, Tier 3 (Webflow Cloud), you will pioneer support for Webflow Cloud by collaborating with support leadership to define processes, best practices, and workflows for cloud-related issues; serve as a technical liaison between Engineering, Customer Support, and Customer Success teams to ensure seamless issue triage and resolution for enterprise clients; provide high-touch post-sale consultation and guidance to enterprise customers, driving product adoption and helping them achieve business objectives on Webflow Cloud; troubleshoot complex technical inquiries—using data, logs, and debugging tools—to determine whether issues reside on our platform or within the customer’s code and configurations; partner with Senior Technical Support Specialists to debug escalations, optimize resolution times, and build repeatable troubleshooting workflows; collaborate with Sales and Customer Success to facilitate new customer launches, reduce time to first value, and tailor support strategies to each customer’s needs; and gather and synthesize customer feedback, identify trends, and advocate for product improvements through Webflow’s Voice of Customer program.