Pocus

Technical Support Engineer

New York, New York, United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries

Requirements

Candidates should have a strong background in technical support or customer success, with experience in a SaaS environment. Excellent communication skills are essential, along with a customer-centric mindset and the ability to solve complex problems efficiently.

Responsibilities

The Technical Support Engineer will field and resolve product-related questions from customers, manage a designated book of business, and collaborate with Customer Success Managers and Customer Engineers to ensure customer satisfaction and success.

Skills

Technical Support
Customer Service
Customer Feedback
AI
Prospecting
GTM
Revenue Performance

Pocus

Revenue data platform for GTM teams

About Pocus

Pocus offers a Revenue Data Platform that provides businesses with insights into customer and product usage data, specifically for go-to-market (GTM) teams like sales and marketing. The platform allows these teams to analyze data without needing developers, helping them identify revenue opportunities and manage customer churn effectively. Pocus differentiates itself by providing a centralized system that keeps all tools synchronized, making it easier for teams to work together. The goal of Pocus is to empower businesses to accelerate revenue through actionable data insights and improved customer relationships.

Key Metrics

San Francisco, CaliforniaHeadquarters
2021Year Founded
$22.4MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Enterprise SoftwareIndustries
11-50Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Wellness Program
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Home Office Stipend

Risks

Emerging competitors like Correlated and Endgame threaten Pocus's market share.
Data privacy regulations may increase Pocus's operational costs.
Economic downturns could reduce client spending on Pocus's platform.

Differentiation

Pocus offers a no-code platform for non-technical teams to manage data independently.
It provides a 360-degree view of product usage for go-to-market teams.
Pocus democratizes data access, bridging gaps between technical and non-technical teams.

Upsides

Increased demand for no-code platforms aligns with Pocus's offerings.
The rise of product-led growth strategies boosts demand for Pocus's insights.
Remote work trends increase the need for Pocus's digital unification tools.

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