Technical Support Engineer

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries

Requirements

Candidates should have a strong background in technical support or customer success, with experience in a SaaS environment. Excellent communication skills are essential, along with a customer-centric mindset and the ability to solve complex problems efficiently.

Responsibilities

The Technical Support Engineer will field and resolve product-related questions from customers, manage a designated book of business, and collaborate with Customer Success Managers and Customer Engineers to ensure customer satisfaction and success.

Skills

Technical Support

Customer Service

Customer Feedback

Prospecting

GTM

Revenue Performance

Pocus

Revenue data platform for GTM teams

About Pocus

Pocus offers a Revenue Data Platform that provides businesses with insights into customer and product usage data, specifically for go-to-market (GTM) teams like sales and marketing. The platform allows these teams to analyze data without needing developers, helping them identify revenue opportunities and manage customer churn effectively. Pocus differentiates itself by providing a centralized system that keeps all tools synchronized, making it easier for teams to work together. The goal of Pocus is to empower businesses to accelerate revenue through actionable data insights and improved customer relationships.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$22.4MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Technical Support Engineer

Requirements

Responsibilities

Skills

Pocus

About Pocus

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Home Office Stipend

Risks

Emerging competitors like Correlated and Endgame threaten Pocus's market share.

Data privacy regulations may increase Pocus's operational costs.

Economic downturns could reduce client spending on Pocus's platform.

Differentiation

Pocus offers a no-code platform for non-technical teams to manage data independently.

It provides a 360-degree view of product usage for go-to-market teams.

Pocus democratizes data access, bridging gaps between technical and non-technical teams.

Upsides

Increased demand for no-code platforms aligns with Pocus's offerings.

The rise of product-led growth strategies boosts demand for Pocus's insights.

Remote work trends increase the need for Pocus's digital unification tools.