Technical Support Engineer
Kustomer- Full Time
- Entry Level & New Grad
Candidates should have a strong background in technical support or customer success, with experience in a SaaS environment. Excellent communication skills are essential, along with a customer-centric mindset and the ability to solve complex problems efficiently.
The Technical Support Engineer will field and resolve product-related questions from customers, manage a designated book of business, and collaborate with Customer Success Managers and Customer Engineers to ensure customer satisfaction and success.
Revenue data platform for GTM teams
Pocus offers a Revenue Data Platform that provides businesses with insights into customer and product usage data, specifically for go-to-market (GTM) teams like sales and marketing. The platform allows these teams to analyze data without needing developers, helping them identify revenue opportunities and manage customer churn effectively. Pocus differentiates itself by providing a centralized system that keeps all tools synchronized, making it easier for teams to work together. The goal of Pocus is to empower businesses to accelerate revenue through actionable data insights and improved customer relationships.