Technical Support Engineer

Singapore

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Engagement Solutions, SaaSIndustries

Requirements

Candidates should have experience in technology and programming, and enjoy working with customers via video calls, email, and chat. Experience with Web, Android, and/or iOS development using JavaScript, Java, Objective-C, or Swift programming is preferred. Patience and integrity are essential for working with a global customer base.

Responsibilities

The Technical Support Engineer will answer technical support questions, assist customers with setting up OneSignal SDKs for various platforms, and troubleshoot general and technical issues. Responsibilities include testing REST API endpoints, evaluating crash logs, collaborating with stakeholders to fix bugs, and responding to issues on WordPress and GitHub. The role also involves maintaining the knowledge base, creating technical documentation and video tutorials, building example code, assisting with demos and onboarding, providing customer feedback to product and engineering teams, driving positive reviews, and training customers to improve retention.

Skills

Customer Support

SaaS

Mobile Apps

Web Push Notifications

In-App Messaging

SMS

Customer Engagement

Technical Support

OneSignal

Customer engagement through push notifications

About OneSignal

OneSignal offers a platform for customer engagement through push notifications, helping businesses connect with their customers via mobile and web notifications. It operates on a freemium model, providing basic services for free and charging for premium features like machine learning for message optimization and detailed analytics. The platform is user-friendly, allowing setup in about 15 minutes and capable of sending billions of notifications daily, including behavior-based triggers. OneSignal stands out with its open-source SDKs and accessible API, aiming to empower businesses to engage their customers effectively.

San Mateo, CaliforniaHeadquarters

2014Year Founded

$81.7MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Consumer SoftwareIndustries

51-200Employees