Technical Support Engineer - Singapore

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Company Overview

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users — including readers, fans, players, and shoppers — engaged and up to date by delivering billions of messages daily.

• 1 in 5 new apps launch using OneSignal!
• We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more.
• We are Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate.
• We offer remote work as the default option in the United States (California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah, and Washington), as well as in the UK and Singapore. Some roles are hybrid, and we have offices in San Mateo, CA, and London, UK.

OneSignal offers a great tech startup environment with an emphasis on healthy work-life balance, kindness, ownership, and personal growth.

About The Team

We pride ourselves on being the best-in-class customer messaging and SaaS provider for large-scale websites and mobile apps. Providing a delightful support experience for every customer is key to our success. We believe support is more than just answering questions; it's about understanding client needs and improving our service. The technical nature of our work allows us to constantly learn and apply new technologies.

In partnership with Piloto Asia Pte Ltd, we are hiring a Technical Support Engineer in Singapore to better support our APAC customers.

What You'll Do

• Answer technical support questions via email, messaging tools, and chat.
• Assist customers in setting up OneSignal Web and Mobile SDKs for various platforms including Android, iOS, React Native, Ionic, Cordova, Flutter, .NET, and Unity.
• Troubleshoot and debug general and technical issues with customers.
• Test endpoints of the REST API.
• Evaluate crash logs and stack traces to help resolve customer issues.
• Collaborate with SDK stakeholders to patch bugs and ship updates.
• Respond to OneSignal WordPress and GitHub issues.
• Maintain OneSignal’s knowledge base and create/maintain technical documentation and video tutorials for new products and features.
• Build and maintain OneSignal’s example code and projects.
• Assist with OneSignal demos and customer onboarding.
• Act as the voice of the customer, working closely with OneSignal’s product and engineering teams to share feedback and recommend product improvements.
• Help drive positive reviews on G2 and other review platforms.
• Train customers on product enablement to improve overall customer retention.

What You'll Bring

• Experience in technology and programming.
• Enjoyment working with customers via video calls, email, and chat.
• Preferred experience with Web, Android, and/or iOS using JavaScript, Java, Objective-C, or Swift programming languages.
• Patience and integrity when working with customers from all over the world (approximately 70% of our customers are international).