Principal Application & Technical Support Specialist

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Financial SoftwareIndustries

Requirements

Candidates should have at least 4 years of product experience or relevant work in technical support, development, or a consultancy environment within the healthcare industry. A strong understanding of Healthcare Costing, experience with the Axiom Financial/Decision Support application, proficient knowledge of Microsoft technologies (especially Excel), and working knowledge of SQL are required. Experience in technical issue resolution, escalation procedures, and managing multiple projects with competing priorities is also necessary. Familiarity with case management tools like Salesforce and data visualization tools such as Tableau are considered a plus.

Responsibilities

The Principal Application & Technical Support Specialist will provide technical guidance and support for the Axiom product, troubleshooting and resolving complex technical issues independently. This role involves leading root cause analysis, serving as an escalation point for client issues, guiding team members, and managing individual and team case backlogs. Responsibilities include updating customer records, documenting interactions, developing and delivering training sessions, collaborating with cross-functional teams to improve product support and reliability, and ensuring secure handling of PHI data in compliance with HIPAA regulations. Additionally, the specialist will mentor junior staff, guiding them in customer management and case work to foster knowledge leadership within the team.

Skills

Technical Support

Application Support

Healthcare Decision Support

Axiom Financial

Root Cause Analysis

Customer Training

HIPAA Compliance

Mentoring

Problem-Solving

Critical Thinking

Strata Decision Technology

Financial planning and analytics software provider

About Strata Decision Technology

Strata Decision Technology provides financial planning, analytics, and performance management software primarily for the healthcare sector. Their main product, StrataJazz, is a platform that assists organizations with budgeting, forecasting, and cost accounting. It helps clients make informed financial decisions, improve operational efficiency, and reduce costs, particularly in the challenging financial landscape of healthcare. Strata stands out from competitors by focusing specifically on the unique financial needs of hospitals and healthcare systems, leveraging insights from a large user community to enhance their solutions. The company's goal is to support organizations in achieving better financial outcomes, ultimately impacting patient care and sustainability.

Chicago, IllinoisHeadquarters

1996Year Founded

ACQUISITIONCompany Stage

Consulting, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Performance Bonus

Risks

Decline in bariatric surgeries may reduce demand for Strata's analytics solutions.

Rising drug and supply costs could lead to budget cuts affecting Strata's software.

Integration with Syntellis may pose challenges and disrupt service delivery.

Differentiation

Strata offers SaaS solutions tailored for healthcare financial analytics and decision support.

StrataJazz platform excels in budgeting, forecasting, and cost accounting for healthcare.

Strata's 18-year history ensures top-rated customer satisfaction in healthcare IT.

Upsides

Integration with Syntellis enhances Strata's insights and accelerates innovation.

Rising AI adoption in finance offers Strata opportunities to expand analytics solutions.

Two-Midnight Rule expansion may increase demand for Strata's financial planning tools.

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