Customer Success Engineer
RescaleSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SoftwareIndustries
Requirements
- 1.5+ years experience in software support or customer service
- Fluent in English (verbal and written)
- Problem-solving skills with a customer-first approach
- Knowledge of HTML, jQuery, CSS (specify level)
- Experience in various communication formats (written, live chat, conference calls, in-person)
- Ability to grasp and articulate new technologies quickly
- Proficient in using application logs, browser dev tools, and other diagnostic tools
- Independent and teamwork capabilities
- Poise and articulation in challenging customer interactions
- Availability to work onsite at the Dublin SAP office 3 times a week
- Working days: Monday to Friday
Responsibilities
- Communicate with customers via email, live chat, and screen shares
- Act as a trusted advisor to customers, promoting product knowledge and self-sufficiency
- Develop in-depth knowledge of WalkMe products and their features
- Engage with customers to understand and fulfill their goals with WalkMe solutions
- Apply and share best practices for optimal use of WalkMe products
- Innovate and propose ideas for enhancing the overall customer experience
- Deliver prompt and effective solutions to meet Service Level Agreements (SLAs) and achieve high customer satisfaction
- Contribute to the knowledge base and customer community
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Technical Support Engineer position?
The salary range for this role is between £35,810 and £52,440. The actual base pay depends on factors such as location, training, transferable skills, work experience, business needs, and market demands.
Is this a remote position, or is onsite work required?
You must be available to work onsite at the Dublin SAP office 3 times a week.
What skills and experience are required for this role?
Requirements include 1.5+ years in software support or customer service, fluent English, problem-solving with a customer-first approach, knowledge of HTML, jQuery, and CSS, experience with communication formats, ability to learn new technologies quickly, proficiency in diagnostic tools, and independent/teamwork skills.
What are the working days for this position?
The working days are Monday to Friday.
What makes a strong candidate for this Technical Support Engineer role?
Strong candidates have 1.5+ years of software support or customer service experience, knowledge of HTML, jQuery, and CSS at a specified level, problem-solving skills with a customer-first mindset, and proficiency in diagnostic tools and various communication methods.
WalkMe
Digital adoption platform for user guidance
About WalkMe
WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.
San Francisco, CaliforniaHeadquarters
2011Year Founded
$299.1MTotal Funding
IPOCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees
Benefits
Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families
401(k) with company matching program
Parental Leave programs
Vacation policy to encourage a healthy work-life balance
WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
Risks
SAP acquisition may lead to internal restructuring and potential operational disruptions.
Integration with SAP's offerings could face technical challenges, delaying benefits.
Intensifying competition in the digital adoption market could erode WalkMe's market share.
Differentiation
WalkMe offers a code-free platform for digital adoption, simplifying user experiences.
The platform provides real-time contextual guidance, enhancing onboarding and training processes.
WalkMe's subscription model ensures continuous support and updates for enterprise clients.
Upsides
Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.
Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.
WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.
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