Customer Support Engineer
VercelSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Media, Biotechnology, PublishingIndustries
Requirements
The Technical Support Engineer should have experience supporting customers via emailed support tickets and video conference calls. Prior experience with Zendesk is preferred. Familiarity with debugging code and troubleshooting integration compatibility issues is also beneficial.
Responsibilities
The Technical Support Engineer will work directly with Chartbeat and Tubular Labs customers to answer product questions and resolve technical issues. Responsibilities include responding to support tickets, assisting with sign-in problems, explaining product usage, debugging client code, and troubleshooting integration compatibility issues between Chartbeat/Tubular technology and client platforms.
Skills
Technical Support
Customer Service
Troubleshooting
Content Creation
Audience Engagement
Social Video Intelligence
Media Sales Technology
Chartbeat
Real-time analytics for digital publishers
About Chartbeat
Chartbeat provides real-time analytics specifically designed for digital publishers, including news organizations and magazines. Its platform allows clients to access data on how readers engage with their content, such as page views, scroll depth, and time spent on articles. This information helps publishers understand their audience better and make informed decisions to enhance reader engagement and loyalty. Unlike many competitors, Chartbeat focuses solely on the media and publishing sector, tailoring its services to meet the unique needs of content-driven websites. The company's goal is to empower publishers to optimize their content strategies and grow their audience through actionable insights.
New York City, New YorkHeadquarters
2009Year Founded
$38MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consumer SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Parental Leave
Phone/Internet Stipend
Wellness Program
Flexible Work Hours
Unlimited Paid Time Off
Paid Holidays
Risks
Emerging analytics platforms offer similar insights at lower costs, threatening market share.
Cuadrilla Capital acquisition may disrupt client relationships and strategic focus.
Evolving privacy regulations could limit data collection, impacting Chartbeat's services.
Differentiation
Chartbeat offers real-time analytics tailored for digital publishers' unique needs.
The platform provides minute-by-minute insights on visitor engagement and site performance.
Chartbeat's subscription model allows scalable access to premium analytics features.
Upsides
AI-driven content personalization trends enhance Chartbeat's tailored insights offerings.
5G expansion boosts mobile content consumption, increasing data for Chartbeat's analytics.
First-party data reliance due to privacy regulations benefits Chartbeat's audience insights.
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