Technical Support Engineer

Position Overview

Tubular and Lineup have partnered with Chartbeat to help you grow reach and revenue for your content. Chartbeat's mission is to help content creators around the world better connect with their audiences. In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global provider of media sales technology. Together, they are expanding the ecosystem of insights provided to enterprise content creators who are developing audiences and revenue streams across channels. They now serve more than 1,000 brands globally, including The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ.

The Technical Support team delivers best-in-class customer support to Chartbeat and Tubular Labs customers around the world. They work directly with customers and end users to support their use of our products— from sign-in trouble and how-to questions, to advanced technical support, including debugging code written by clients, and troubleshooting novel integration compatibility issues between their tech and clients’ owned & operated platforms.

Responsibilities

As a Technical Support Engineer at Chartbeat, you will be working directly with our client end users to answer their product questions and resolve their technical issues. You will primarily support customers via emailed support tickets (using Zendesk), as well as over video conference calls. You will participate in the support process.

Company Information

Chartbeat's intuitive and powerful software has long empowered media brands to use their own data to build loyal audiences across desktop, social, and mobile platforms. With easy-to-use real-time and historical analytics, in-page optimization and testing tools, and unique insights into audience engagement, Chartbeat’s products bring value to editorial, product, and business teams. Earlier this year, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement. Tubular provides a unified view of the shifting values and interests of audiences across YouTube, Instagram, Facebook, Twitch, and more. Together, they are expanding the ecosystem of insights provided to enterprise content creators who are developing audiences and revenue streams across channels. By joining two comprehensive network-level datasets, they will help their partners understand and measure a larger proportion of audience interactions and, in turn, make smarter decisions that grow reach and revenue. They now serve more than 1,000 brands globally, including influential content publishers like The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ.

You'll be joining a diverse group of focused, hard-working people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

Employment Type

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Location Type

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Salary

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