Production Support Analyst

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, Supply Chain, BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, and have at least two years of experience in a production support role. Strong analytical and problem-solving skills are required, along with a proactive approach to identifying and resolving technical issues. Familiarity with software development lifecycles and user testing methodologies is also beneficial.

Responsibilities

As a Production Support Analyst, you will analyze, research, and resolve customer support issues, utilizing technical and business acumen. You will provide second-tier user assistance by triaging requests, escalating issues, and conducting follow-ups to ensure timely resolution. The role involves proactively monitoring platform functionality, developing and contributing to the knowledge repository, and participating in the creation and improvement of production support procedures with an emphasis on process automation. Effective communication with users across various channels, including meetings, calls, emails, and live messaging, is crucial, along with a prompt and helpful approach.

Skills

Customer Support

Issue Diagnosis

Root Cause Analysis

Platform Operations

Proactive Problem Solving

Communication

Airspace

AI-powered time-critical shipment platform

About Airspace

Airspace provides an automated platform for time-critical shipments, utilizing AI-powered routing and real-time insights to ensure efficient and reliable operations globally. Working here offers the opportunity to be part of a team that values cutting-edge technology and customized solutions, fostering a culture that thrives on innovation and efficiency. This is an ideal environment for those who excel in a technically advanced and dynamic industry, contributing to a trusted delivery network.

Carlsbad, CaliforniaHeadquarters

2014Year Founded

$132.3MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Risks

Emerging startups threaten Airspace's market share with innovative solutions.

International expansion poses compliance challenges in complex regulatory environments.

Economic uncertainty could impact Airspace's growth and funding opportunities.

Differentiation

Airspace automates outdated manual processes with proprietary algorithms and machine learning.

Real-time communication on every shipment sets Airspace apart in logistics.

Airspace's platform provides instant quotes and optimized routing for time-critical deliveries.

Upsides

$70 million funding supports global expansion and sustainability initiatives.

Increased demand for real-time tracking boosts Airspace's technology adoption.

E-commerce growth creates opportunities for Airspace's time-critical logistics services.

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