Senior Customer Engineer

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Artificial Intelligence, Cloud ComputingIndustries

Requirements

Candidates should possess at least 6 years of experience in a support role within a SaaS company, demonstrating expertise in Python or similar scripting languages and a strong understanding of Kubernetes and/or cloud environments, including Azure, AWS, and GCP. They should also have experience troubleshooting distributed components/services and log analysis, along with a proven track record of success in a support environment and a strong grasp of enterprise user management and access control policies.

Responsibilities

As a Senior Customer Engineer, the individual will provide customer support and resolve technical issues through Zendesk tickets and live video calls, acting as the first point of contact for enterprise customers and offering critical product and architecture advice. They will excel at understanding and demonstrating the platform features, advise and instruct on open source tools compatible with Instabase, collaborate effectively with cross-functional teams, define support processes, and participate in the monthly on-call rotation schedule, proactively identifying and building processes to address recurring issues and developing their technical skills through hands-on experience with Kubernetes and Python scripting.

Skills

Python

Kubernetes

Cloud Environments

Troubleshooting

Customer Support

Video Conferencing Tools (Zoom, Webex, Teams)

Instabase

Enterprise software for data automation solutions

About Instabase

Instabase provides a platform that helps large enterprises manage and analyze complex data, particularly unstructured data like invoices and contracts. The platform includes configurable toolkits and building blocks that allow users to create tailored solutions for their specific data processing needs. Instabase's product works by enabling cognitive understanding of data, which helps automate tasks and streamline workflows. Unlike many competitors, Instabase focuses on providing a highly customizable experience that can be deployed on-premises or in private cloud environments, making it suitable for various industries such as finance, healthcare, and insurance. The company's goal is to enhance productivity and reduce operational costs for its clients through effective data automation.

Bengaluru, IndiaHeadquarters

2015Year Founded

$172.2MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Financial Services, HealthcareIndustries

201-500Employees

Benefits

Healthcare and Wellness - We marry the benefits of moving fast at a scaling startup with the stability of larger corporations. Instabase pays 100% of top tier employee medical, dental, vision plans and takes care of dependents. Instabase also offers an FSA company match.

Financial Planning - Instabase believes in investing in you and your future by providing a company 401(k) match and financial planning resources.

Family Planning - Every Instabaser is eligible for paid time off to care for their newborn or adopted child. We’ve also teamed up with Carrot Fertility to help support every Instabaser on their family forming journey.

Paid Time Off - At Instabase, we believe in providing employees the ability to rest, reflect, and recharge through unlimited paid time off and holidays.

Risks

Emerging AI startups may increase competition in document processing solutions.

Rapid AI advancements require significant R&D investment to maintain competitiveness.

Data privacy concerns could lead to regulatory scrutiny in financial and healthcare sectors.

Differentiation

Instabase offers a unique app store for pre-packaged business apps across industries.

The platform supports rapid configuration of end-to-end solutions for enterprise needs.

Instabase's cognitive understanding and NLP capabilities enhance document processing automation.

Upsides

Growing demand for AI-driven document processing in finance boosts Instabase's market potential.

Instabase's expansion in India is driven by digital leader Deepak Sharma.

Recognition at VentureBeat's Transform 2024 highlights Instabase's industry potential.

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