Peer Support Specialist
HumanaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, SaaSIndustries
Requirements
Candidates should have a strong technical background with experience in troubleshooting and resolving complex technical issues. Excellent communication skills are essential for providing empathetic support, and a solution-oriented mindset is highly valued. Prior experience in a technical support role or similar environment is preferred, along with the ability to thrive in a fast-paced and dynamic setting.
Responsibilities
The Technical Support Engineer will provide prompt and clear communication to assist users in resolving issues while ensuring a positive support experience. They will debug and troubleshoot technical problems across the Nooks platform, collaborating with engineering teams to escalate and resolve these issues as necessary. Additionally, they are expected to consistently meet key performance metrics related to support.
Skills
Troubleshooting
Debugging
Communication
Problem-solving
Collaboration
AI
Automation
Web Scraping
LLM
Nooks
Virtual collaboration platform for sales teams
About Nooks
Nooks.ai offers a virtual collaboration platform tailored for sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, enabling real-time interaction and coaching among team members. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connects and meetings. The company's goal is to enhance sales performance and team dynamics through improved outbound calling efficiency.
Gum Spring, West VirginiaHeadquarters
2020Year Founded
$68.1MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees