Position Overview
- Location Type: Remote
- Job Type: Full-Time
- Salary: $70K - $75K
Tremendous is a fast, free, and flexible way to send bulk payouts to people in over 200 countries. Over 10,000 companies, including Google, MIT, and United Way, have sent over $1 billion, saving 15 hours a month on average. Tremendous is a fully remote company with a high-documentation, low-meeting culture, prioritizing efficiency and flexibility. Customers praise the platform’s speed and ease of use (check G2 ratings). The platform handles over 2,000 redemption options and complex banking infrastructure, presenting a fun challenge. Tremendous is profitable and growing without outside investors.
Requirements
- Bachelor’s degree
- 0-2 years of experience in a customer-facing role
- Effective communication skills (written and verbal)
- Composure, patience, and empathy
- Ability to multitask, prioritize, and stay organized
- Proactive and “get-things-done” attitude
- Ability to learn and adapt quickly
- Sense of humor
- Curiosity about the Tremendous platform/product
Responsibilities
- Serve as the first point of contact for customer inquiries via email, chat, and phone.
- Develop expertise in the product and act as a first-level problem solver.
- Escalate issues to the appropriate team while maintaining communication with the affected user.
- Understand and gather customer feedback trends to assist the product team in prioritizing future projects.
- Update and contribute to internal knowledge banks and external help articles.
- Collaborate with the team to build relationships, establish ownership, and improve process efficiency.
- Be friendly, compassionate, and solution-oriented with users and the Tremendous team.
Application Instructions
- No specific instructions were provided in the original text.
Company Information
- Company: Tremendous
- Status: Profitable and growing without outside investors
- Culture: Fully remote, high-documentation, low-meeting
- Benefits: Competitive pay, equity, and benefits
- Location: Fully remote within the Americas