Product Support Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $70K - $75K

Tremendous is a fast, free, and flexible way to send bulk payouts to people in over 200 countries. Over 10,000 companies, including Google, MIT, and United Way, have sent over $1 billion, saving 15 hours a month on average. Tremendous is a fully remote company with a high-documentation, low-meeting culture, prioritizing efficiency and flexibility. Customers praise the platform’s speed and ease of use (check G2 ratings). The platform handles over 2,000 redemption options and complex banking infrastructure, presenting a fun challenge. Tremendous is profitable and growing without outside investors.

Requirements

• Bachelor’s degree
• 0-2 years of experience in a customer-facing role
• Effective communication skills (written and verbal)
• Composure, patience, and empathy
• Ability to multitask, prioritize, and stay organized
• Proactive and “get-things-done” attitude
• Ability to learn and adapt quickly
• Sense of humor
• Curiosity about the Tremendous platform/product

Responsibilities

• Serve as the first point of contact for customer inquiries via email, chat, and phone.
• Develop expertise in the product and act as a first-level problem solver.
• Escalate issues to the appropriate team while maintaining communication with the affected user.
• Understand and gather customer feedback trends to assist the product team in prioritizing future projects.
• Update and contribute to internal knowledge banks and external help articles.
• Collaborate with the team to build relationships, establish ownership, and improve process efficiency.
• Be friendly, compassionate, and solution-oriented with users and the Tremendous team.

Application Instructions

• No specific instructions were provided in the original text.

Company Information

• Company: Tremendous
• Status: Profitable and growing without outside investors
• Culture: Fully remote, high-documentation, low-meeting
• Benefits: Competitive pay, equity, and benefits
• Location: Fully remote within the Americas