Application Support Operations Analyst

Position Overview

• Location Type:
• Job Type: Full Time
• Salary:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Application Support Operations Analyst is responsible for ensuring the business operates efficiently and effectively in meeting our internal customers’ needs through data gathering, reporting, and quantitative and qualitative research, providing insights that advise strategy and decisions for Application Support and other teams. The Application Support Operations Analyst is responsible for ensuring the resolution of application and system issues for internal and external users of our proprietary software platform. This role has a customer-first mentality and strives to ensure their team provides the best service in the fastest and most efficient manner. The successful Analyst will use data to optimize internal processes, improve team workflows and drive efficiency.

Essential Job Duties and Responsibilities

• Identify, analyze, and interpret patterns and trends in complex datasets to pinpoint operational issues and improvement opportunities.
• Translate business questions into analytical and technical methodologies, working with large datasets to derive actionable insight.
• Distill those insights into compelling data-driven narratives to inform decisions and drive results, utilizing a solid understanding of GoodLeap products and systems.
• Develop and implement data collection methods, analytics, and other strategies to optimize statistical efficiency and quality.
• Establish measurement methods of process effectiveness and efficiency.
• Ensure cleanliness of data by reviewing regular reports and performance indicators to locate and correct errors or enhancement opportunities.
• Work on projects and tasks as assigned by your manager, regularly providing updates to senior leaders, stakeholders, partners, etc.
• Effectively tailor communications to the appropriate audience to ensure broad awareness and understanding.
• Work to understand customer pain points and monitor trends and patterns.
• Advocate better customer experience and support processes serving Application Support team members, internal customers, and external users.

Required Skills, Knowledge and Abilities

• Proven prior working experience as an Operations Analyst or Business Data Analyst
• Hands-on experience using and interfacing with API’s
• Hands-on proven experience, leveraging SQL, Excel, Tableau and CRM systems, such as Salesforce.
• Technical background with a keen understanding of broader business needs and strategy
• Demonstrated understanding and advocacy for knowledge-centered support
• Proven ability to collaborate across all departments, leveraging your technical writing and strong presentation skills
• Proven ability to deliver projects on-time by leveraging your experience in development processes, work estimation, and optimal resource allocation
• Ability to juggle multiple projects and prioritize work accordingly
• Technology exposure to AWS Services like CloudWatch, DynamoDB, Elasti

Company Information

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.