IT Support Specialist

Position Overview

• Location Type: Hybrid (Commute to New York Center - Flatiron District once a week or as needed)
• Job Type: Full-time
• Salary: $75,000 - $85,000 (depending on skills and experience)

Parsley Health is seeking a proactive and detail-oriented IT Support Specialist to join our growing team. This role is critical in supporting our remote-first workforce and ensuring the smooth operation of our IT systems. You will provide a vital link between our employees and our technology, handling a wide range of tasks from system audits to service requests. This is a one-person team role with occasional part-time coverage.

Requirements

• MacOS Administration Experience: Strong proficiency in managing and troubleshooting macOS systems.
• Remote-First Support Experience: Experience supporting a remote workforce, including familiarity with tools like Slack, Zoom, and Google Workspace.
• Jamf or Similar Device Management: Knowledge and experience with device management tools such as Jamf.
• Employee Onboarding/Off-boarding: Experience managing employee IT onboarding and off-boarding processes.
• Procurement and Inventory Control: Experience with purchasing hardware and software and managing inventory.
• Security & Compliance Knowledge: Familiarity with healthcare regulations (e.g., SOC, HIPAA) or similar security and compliance frameworks.
• Startup Experience: Preferred, but not required.

Responsibilities

• Implement and maintain all general IT and company security policies and procedures.
• Identify, log, and resolve technical problems utilizing the company's ticketing system.
• Handle hardware and software purchasing.
• Manage and complete service and support requests.
• Store, receive, set up, and ship Mac laptops from Parsley’s office (e.g., onboarding and off-boarding).
• Identify potential changes and system improvements.
• Ensure that work is carried out within agreed service levels and in accordance with organizational guidelines.
• Collaborate on additional projects as needed.
• Commute to our New York Center (Flatiron district) once a week or as support requests arise to assist with on-premise projects or technical issues.

Application Instructions

• Interested candidates should submit their resume and a cover letter outlining their relevant experience and skills.
• Please note: In light of recent hiring scams, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. We will never communicate with you via Microsoft Teams.

Company Information

About Parsley Health: Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation’s largest healthcare company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching Program
• Complimentary Parsley Health Complete Care Membership
• Subsidized Medical, Dental, and Vision Insurance Plan Options
• Generous 4+ Weeks of Paid Time Off
• Annual Professional Development Stipend

Parsley Health is committed to providing an equitable, fair, and transparent compensation program for all employees. The starting salary for this role is between $75,000 - $85,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job.