[Remote] Associate Technical Account Manager at NinjaTrader

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Trading, FinTechIndustries

Requirements

Hybrid technical expert comfortable advising senior technical stakeholders
Strong relationship builder capable of managing complex technical and commercial interactions
Technical expertise in cloud architecture, data streaming, and middleware solutions

Responsibilities

Act as the primary post-sale technical contact for a portfolio of strategic enterprise accounts
Guide customers through onboarding, integration, adoption, and ongoing success with NinjaTrader’s APIs, platform, and services
Drive joint planning, conduct executive business reviews, and provide clear metrics to demonstrate value and progress
Ensure Tier 1 Customer Success metrics and CSAT goals are met or exceeded
Lead discovery, solution design, and implementation guidance for APIs, market data integrations, webhooks, and cloud-native services
Own the resolution of complex technical issues—diagnosing root causes, coordinating cross-functional responses, and keeping customers informed
Maintain technical expertise in cloud architecture, data streaming, and middleware solutions to offer credible, actionable guidance
Translate customer goals and feedback into prioritized requirements and insights for Product, Engineering, API and Customer Support
Influence roadmap development by aggregating feedback from top-tier customers and sharing trends with product leadership
Serve as a partner to Sales and Product teams in pre-sales expansions, SoW development

Skills

Technical Account Management

Customer Support

Trading Platforms

Futures Trading

Financial Markets

Brokerage Services

NinjaTrader

Comprehensive trading platform for active traders

About NinjaTrader

NinjaTrader provides a trading platform tailored for active traders and small trading firms involved in futures, forex, and options markets. The platform allows users to analyze markets, develop trading strategies, and execute trades. It offers advanced charting, market analysis, and trade simulation tools for free, enabling users to test their strategies without financial risk. NinjaTrader generates revenue through trade commissions, fees for premium features, and partnerships with third-party vendors for additional tools. A key feature is its support for automated trading strategies, allowing users to create algorithmic systems that execute trades based on set criteria, which helps reduce emotional decision-making. The platform also emphasizes risk management, encouraging users to trade only with risk capital. Overall, NinjaTrader aims to help traders make informed and less stressful trading decisions while providing a customizable trading experience.

Denver, ColoradoHeadquarters

2004Year Founded

PRIVATE_EQUITYCompany Stage

Data & Analytics, FintechIndustries

201-500Employees

Risks

Regulatory scrutiny from recent fines could lead to operational disruptions.

New sentiment tools may not be well-received, affecting user engagement.

Executive changes could lead to strategic shifts misaligned with user expectations.

Differentiation

NinjaTrader offers a free platform for advanced charting and trade simulation.

The platform supports automated trading strategies, reducing emotional decision-making.

NinjaTrader provides extensive third-party add-ons for a customizable trading experience.

Upsides

Increased millennial interest in futures trading expands NinjaTrader's customer base.

Winning Best Brokerage for Futures enhances NinjaTrader's reputation and attracts more traders.

New leadership from Tobin McDaniel may bring strategic insights to fintech offerings.

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