[Remote] Customer Support Associate - Billing for Enterprise, API and Consumer at Perplexity AI

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Support, Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

Billing OperationsCustomer SupportAPI BillingEnterprise BillingStripe PlatformAccount ManagementDiscrepancy ResolutionProcess Improvement

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for this Customer Support Associate role?

The role requires extensive Stripe experience, meticulous attention to detail, and skills in managing billing operations, chargebacks, and cross-team collaboration.

What is the company culture like at Perplexity AI?

Perplexity AI is a rapidly growing AI-powered answer engine focused on building accurate, trustworthy AI, driven by curiosity, with a collaborative environment bridging enterprise clients, internal teams, and billing systems.

What makes a strong candidate for this support associate position?

A strong candidate is detail-oriented with extensive Stripe experience, capable of handling complex billing inquiries, enterprise escalations, chargeback management, and cross-team collaboration.

Perplexity AI

Advanced answer engine providing reliable information

About Perplexity AI

Perplexity AI provides an advanced answer engine that delivers accurate and reliable responses to user queries. The platform uses current sources to ensure the information is both precise and relevant. It caters to a wide audience, including individuals looking for quick answers and businesses needing detailed information. Unlike many competitors, Perplexity AI emphasizes high-quality, source-backed answers, making it a valuable resource for users seeking trustworthy data. The company's goal is to meet the increasing demand for immediate access to reliable information, generating revenue through subscription fees, advertising, and partnerships.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$890MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Risks

Pending copyright infringement class action poses legal and financial challenges.

Competition from Google's AI Mode could impact user retention and market share.

Otterly.AI's brand visibility tool may pressure Perplexity to maintain high performance.

Differentiation

Perplexity AI integrates large language models with search engines for precise responses.

The platform offers an open-source environment, enhancing public access to AI tools.

Perplexity's strategic acquisition of Carbon boosts its data connectivity capabilities.

Upsides

Partnership with Tripadvisor enhances travel planning with personalized recommendations.

$500M funding round increases valuation to $9 billion, supporting growth and innovation.

Integration with FactSet attracts financial clients with enhanced data accessibility.

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