[Remote] Customer Support Associate - Billing for Enterprise, API and Consumer at Perplexity AI

The Customer Support Associate will manage complex API billing inquiries and Enterprise billing escalations with meticulous attention to detail, serve as the primary point of contact for enterprise-grade customers experiencing billing issues, process billing adjustments, refunds, and account modifications, investigate and resolve billing discrepancies across multiple payment systems and subscription models, leverage extensive Stripe experience to troubleshoot payment processing issues, navigate Stripe Dashboard, APIs, and webhooks to investigate transaction failures and billing anomalies, collaborate with engineering teams to resolve complex API integration issues, manage subscription lifecycle events, handle multi-currency billing scenarios and international enterprise accounts, monitor, investigate, and manage chargeback cases, prepare comprehensive dispute documentation and representment materials, coordinate with payment processors and card networks to minimize chargeback ratios, implement proactive measures to prevent future disputes, track chargeback trends and provide actionable insights, partner closely with billing engineers to diagnose and resolve technical customer issues, collaborate with operations teams across Perplexity to ensure optimal resolution of billing cases, work with product, engineering, and finance teams to streamline billing processes, identify systematic issues and opportunities for automation, contribute to billing policy development and customer communication strategies, build and maintain strong relationships with enterprise clients and key stakeholders, provide consultative support to enterprise customers on billing optimization and usage patterns, escalate complex enterprise issues appropriately, and participate in enterprise customer success initiatives and retention efforts.