[Remote] Technical Support Advisor at Ada

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, SaaSIndustries

Skills

Key technologies and capabilities for this role

PostmanCURLJiraZendeskSalesforceAPIsBacklog ManagementAnalytical SkillsProblem Solving

Questions & Answers

Common questions about this position

What technical skills are required for the Technical Support Advisor role?

Required skills include experience using Postman or CURL, supporting web applications in Jira, Zendesk, and Salesforce, working knowledge of APIs, excellent backlog management, and an analytical approach to problem-solving.

Is this position remote, and are there any location or timezone requirements?

Preference is provided to candidates who can support PST and MST timezones, but specific details on remote or office requirements are not stated.

What does Ada’s company culture emphasize?

Ada’s culture is rooted in driving progress and continuous improvement, viewing growth as a reflection of individual personal growth, and is ideal for ambitious people eager to grow.

What salary or compensation does the Technical Support Advisor role offer?

This information is not specified in the job description.

What makes a strong candidate for this Technical Support Advisor position?

A strong candidate has a proven track record resolving hard-to-replicate issues, experience with the specified technical tools, strong problem-solving and communication skills, and the ability to manage priorities while supporting specific timezones.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees