Technical Solution & Support Engineer

Employment Type: Full-time Location Type: Remote Salary: [Salary information not provided]

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Position Overview

NIQ is seeking a Technical Solution & Support Engineer to join our dynamic technology teams. You will be an integral part of the team working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients worldwide depend on NielsenIQ’s data and insights for innovation and growth. As a Technical Solution & Support Engineer, you will collaborate with highly skilled technologists passionate about learning and prototyping cutting-edge technologies within an agile, co-located team structure with hubs in Chicago, Madrid, Israel, Toronto, and Chennai.

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Responsibilities

• Provide enterprise-level technical external and internal support to customers and prospects via a support ticketing system, ensuring adherence to Service Level Agreements (SLAs).
• Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues.
• Collaborate internally to support the technical onboarding of new customers, including user setup and configuration.
• Monitor and validate automated data processes.
• Document knowledge and assist in educating colleagues and teammates on technical cases.
• Maintain up-to-date knowledge of product features and functionality.
• Participate in a rotating Friday shift approximately every 1 to 1.5 months.

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Requirements

• Must-have: Proven experience providing technical support or being part of an implementation team.
• Must-have: Strong SQL background.
• Excellent written and spoken English communication skills.
• Great written and verbal client communication skills.
• Strong troubleshooting and problem-solving skills with a high degree of attention to detail.
• Strong customer service orientation.
• Willingness to work outside of business hours from time to time.
• Team spirit, self-motivation, and a positive attitude.
• Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or an equivalent qualification.
• Ability to manage multiple interfaces and tasks in a dynamic environment.

Nice to Have:

• Knowledge of Linux systems, utilities, and scripting.
• Experience supporting an analytic product in a SaaS environment.
• Development skills.
• Knowledge of ETL processes.
• Business orientation, specifically within the Retailer domain.

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Company Description

NIQ is the world’s leading consumer intelligence company, dedicated to providing the most complete understanding of consumer buying behavior and identifying new avenues for growth. In 2023, NIQ merged with GfK, uniting two industry leaders with extensive global reach. By offering a holistic view of retail and comprehensive consumer insights delivered through advanced analytics and state-of-the-art platforms, NIQ provides the Full View™. As an Advent International portfolio company, NIQ operates in over 100 markets, covering more than 90% of the global population.

For more information, visit NIQ.com.

Follow us on: LinkedIn, Instagram, Twitter, Facebook

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Additional Information & Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

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Our Commitment to Diversity, Equity, and Inclusion

NIQ is committed to mirroring the diversity of the clients, communities, and markets we serve within our own workforce. Our mission is to systematically embed inclusion and diversity into all aspects of our operations, ensuring that we count everyone.