Implementation Engineer
Bankjoy$95,000 - $110,000/year
- Full Time
- Senior (5 to 8 years)
$90,000 – $115,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates must possess a Bachelor’s degree in a technical field such as Computer Science, Information Systems, Finance, or Engineering. They should have 1-3 years of relevant experience in a similar function, ideally in software implementation or scoping, with experience working with Sales and Customer Experience organizations delivering add-on or customer-facing roles. Strong technology troubleshooting skills and an interest in technology/software support are essential, along with proficiency in one or more programming languages like Python, React, Typescript, Node, Next.js, or Go. Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes is also required.
Responsibilities
This Implementation Engineer will handle and execute service requests and project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization. They will partner with senior team members to scope, execute, and manage software/service implementations and projects with customers and prospects, identify or uncover potential business or service opportunities, and support the development of services as Chronosphere scales. The role involves developing and implementing Chronosphere solutions to match customer's business needs, partnering with Customer Success, Sales, and Support to understand customer requirements, and serving as a subject-matter expert on the company’s products, services, and use-cases.
Skills
Service Requests
Project Management
Incident Diagnosis
Customer Engagement
Solution Implementation
Operational Support
Chronosphere
Cloud-native infrastructure and application monitoring
About Chronosphere
Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.
New York City, New YorkHeadquarters
2019Year Founded
$359.3MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees