Chronosphere

Implementation Engineer

United States

$90,000 – $115,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Salary: $90K - $115K

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.

This newly created role will serve as a critical piece of Chronosphere’s Professional Services organization, responsible for driving execution of service requests, project engagements, and migrations from proprietary and previous-generation platforms alongside more senior Solutions Architects and other stakeholders across Chronosphere’s Customer Success organization and beyond. This role will play a significant role in building scalable, sustainable delivery of our services and solutions and is expected to develop subject-matter expertise across our capabilities and use-cases to develop and implement solutions that match our customers’ business needs.

Responsibilities

  • Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization.
  • In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects.
  • Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses.
  • Support the development of services as we scale, including process, people, and technology or special projects.
  • Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development.
  • Develop and implement Chronosphere solutions to match customer's business needs.
  • Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities.

Requirements

  • Bachelor’s degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.).
  • 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping.
  • Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role.
  • Technology troubleshooting skills and interest in technology/software support.
  • Strong communication skills, ability to explain technical concepts to non-technical users.
  • Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes.
  • Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go.
  • Location: US-Remote

Company Information & Benefits

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard.

Benefits:

  • Health Insurance Coverage
  • Flexible Time Off
  • Competitive Salary
  • Stock Options
  • And More

Application Instructions

If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io. Before clicking “Submit Application”. To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details.

Skills

Service Requests
Project Management
Incident Diagnosis
Customer Engagement
Solution Implementation
Operational Support

Chronosphere

Cloud-native infrastructure and application monitoring

About Chronosphere

Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.

New York City, New YorkHeadquarters
2019Year Founded
$359.3MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees

Benefits

Competitive Salary
Stock Options
Medical, Dental, Vision
Flexible PTO
Training & Career Growth
Flexible Work Enviroment
Commuter Benefits
Free Lunches

Risks

Emerging startups like Marqo increase competition in the observability space.
Integrating Calyptia may pose operational challenges and affect service quality.
Reliance on partnerships like CrowdStrike could risk disruptions in service.

Differentiation

Chronosphere uniquely integrates security features with observability through its CrowdStrike partnership.
The acquisition of Calyptia enhances Chronosphere's data pipeline capabilities for large-scale observability.
Chronosphere's platform reduces on-call pages by up to 90%, improving team productivity.

Upsides

Growing demand for cloud-native solutions boosts Chronosphere's market potential.
AI-driven observability tools enhance Chronosphere's value proposition by predicting and preventing issues.
FinOps practices increase demand for cost-effective observability, aligning with Chronosphere's offerings.

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